Customer Support Specialist (Contract)

RentSpree; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative property tech startup is seeking a Customer Support Specialist to enhance the rental experience for agents, landlords, and renters. In this full-time role, you will deliver exceptional Tier 2 support, troubleshoot complex issues, and contribute to growth initiatives. Join a dynamic team that values collaboration, accountability, and continuous improvement. With a focus on transparency and efficiency, this opportunity allows you to make a meaningful impact in a fast-paced environment while enjoying competitive compensation and a supportive culture. If you're passionate about customer service and ready to tackle exciting challenges, we want to hear from you!

Benefits

Rotating Paid Holidays

Learning & Development Opportunities

Team-First Culture

Qualifications

• 2+ years of experience in tier 2 customer support with emphasis on phone support.
• Experience using CRM systems to track support tickets and user interactions.

Responsibilities

• Provide Tier 2 support to users via phone and email.
• Participate in quality testing scenarios and offer feedback.

Skills

Tier 2 Customer Support

Phone Support

Written Communication

Verbal Communication

CRM Systems

Problem Solving

Multitasking

Fluency in Spanish

Tools

HubSpot

Salesforce

Zendesk

Jira

Job description

RentSpree is the nation's leading home rental software. Our award-winning product suite simplifies the entire rental journey—from applications and screening to payments and lease management. Our mission is to bring transparency, efficiency, and trust to agents, landlords, and renters alike.

With over 3 million users, partnerships with 300+ leading real estate companies and MLS platforms, and nine years of consistent growth, RentSpree is at the forefront of proptech innovation. Our award-winning solutions deliver automation and real-time insights that make renting faster, easier, and more secure for our customers.

RentSpree is a proud Forbes' Best Startup Employer and we were also ranked one of BuiltIn Seattle’s Best Places to Work. As one of the fastest-growing property tech startups in the U.S., we’re looking for talented problem-solvers to contribute meaningful impact as we scale.

Customer Support Specialist - US Remote (PST)

This is a full-time, contract position. The contract will be for a minimum of six months .

RentSpree is currently seeking a Customer Support Specialist to join our team and deliver world-class customer support. In this role, you will provide vital assistance and guidance to agents, landlords, and renters, ensuring their rental journey is smooth and successful. We are seeking a candidate with strong communication skills, particularly in phone support, who thrives in a fast-paced, dynamic environment while driving growth through OKRs and project-based initiatives.

What You'll Do

• Provide Tier 2 support to users via phone and email by troubleshooting and resolving complex system-related issues, guiding users through challenges with proactive solutions, and exceptional customer service
• Work on projects aligned with OKRs (Objectives and Key Results), focusing on continuous improvement and growth initiatives for both the company and your role
• Participate in quality testing scenarios, consistently offering feedback to improve the user experience
• Lead efforts to improve support processes, providing insights and recommendations to the team while maintaining exceptional communication with customers and stakeholders
• Apply data-driven problem-solving and deep technical expertise in RentSpree’s platform to troubleshoot independently, optimize system functionality, and drive cross-team initiatives aligned with business objectives

Skills You Bring (Required)

• 2+ years of experience in tier 2 customer support (emphasis in phone support)
• Excellent written and verbal communication skills
• Experience triaging issues with users and providing solutions; Remain professional in high-pressure situations
• Familiar with PC and Mac operating systems and mobile devices
• Ability to set priorities, problem-solve, multitask, and work independently
• M-F Business Hours, weekend availability when needed
• Experience using CRM systems (HubSpot, Salesforce, or Zendesk) to track support tickets and user interactions
• Familiarity with OKRs and experience contributing to growth-oriented projects or initiatives
• Experience in product testing and providing feedback on software updates & releases
• Knowledge of Jira for project management
• Fluency in Spanish

These encompass our guiding principles and startup culture competencies:

• Take full ownership and accountability : Take work from idea to execution, with pride, urgency, and a “do what it takes” mentality.
• Collaborate with clarity, candor, and respect : Communicate openly, offer and receive feedback well, and build trust through transparency.
• Strive for excellence while staying humble : Hold a high bar, embrace feedback, and continuously look to improve.
• Bring a versatile, proactive mindset : Adapt to changing needs, anticipate challenges, and take initiative without waiting to be asked.
• Innovate and learn fast: Experiment, learn from failure, and seek opportunities to introduce new methods or diverse ways of achieving results when needed.
• Engage in healthy debate and commit as a team: Contribute ideas, challenge constructively, and align quickly for decisive action.

Why Join Us? Our Award-Winning Benefits & Culture

• Compensation: $30.29 - $37.02 per hour
• Rotating paid holidays
• Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win
• Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities

Ready to Build Something Big?

We’re a team of talented, kind, and supportive people who take ownership, move with urgency, and strive for excellence. If you’re ready to roll up your sleeves and take on exciting challenges, we’d love to hear from you, even if you don’t meet every requirement!

EEO Statement

RentSpree is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RentSpree makes hiring decisions based solely on qualifications, merit, and business needs at the time.