Customer Support Specialist (Bilingual Spanish)

AutoTec; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

AutoTec in Birmingham, AL is seeking a dedicated representative to answer incoming calls from auctions and dealers subscribing to AuctionACCESS. You will deliver exceptional service on routine matters and log notes in the system.

You will process and verify data, ensure 2-business-day turnaround, and support the team by answering questions and escalating issues to the Team Leader. This role requires strong communication and careful data handling.

Responsibilities

• Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
• Monitor quality of documents and enter missing information into the AuctionACCESS system
• Assist customers/answer questions about the system including routine and non-standard questions
• Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
• Use phone tracking software to manage calls and log activity — note caller information and progress on issues
• Serve as first line contact for troubleshooting problems with hardware
• Work with co-workers — backup others, troubleshoot problems

Job description

Summary

Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.

Responsibilities

• Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
• Monitor quality of documents and enter missing information into the AuctionACCESS system
• Assist customers/answer questions about the system including routine and non-standard questions
• Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
• Use phone tracking software to manage calls and log activity — note caller information and progress on issues
• Serve as first line contact for troubleshooting problems with hardware
• Work with co-workers — backup others, troubleshoot problems