Customer Support Specialist, B2B SaaS

Pearly; Atlanta (GA); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Pearly is modernizing dental billing and payments for dental offices nationwide. We are seeking a Customer Support Specialist to own the support queue, troubleshoot first-line issues, and surface patterns to improve the product experience.

You’ll interact with single-location practices to large DSOs, adapting tone to fit each account, while owning outcomes and contributing to knowledge base and self-service resources. Hybrid in Atlanta.

Qualifications

• 2+ years of experience in customer support (ideally in B2B SaaS).
• Strong written and verbal communication skills (phone and email).
• Experience with support platforms (Zendesk, Pylon or similar) and improving support operations.

Responsibilities

• Manage and own the support queue, ensuring prompt, professional responses.
• First-line troubleshooting to diagnose problems and provide solutions.
• Escalate complex issues to the Technical Support Specialist with clear context.

Skills

Customer support

B2B SaaS

Phone & email communication

Zendesk

Pylon

Ownership mindset

Financial terminology

Tools

Zendesk

Pylon

Job description

Pearly is modernizing dental billing and payments for dental offices nationwide. We are seeking a Customer Support Specialist to own the support queue, troubleshoot first-line issues, and surface patterns to improve the product experience.

You’ll interact with single-location practices to large DSOs, adapting tone to fit each account, while owning outcomes and contributing to knowledge base and self-service resources. Hybrid in Atlanta.