Customer Support Specialist, APAC (Fully Remote)

A-Tune; United States; Remote; USD 42.000 - 69.000; Vollzeit

Zusammenfassung

a-tune, a Transnetyx company, develops tick@lab, an animal colony management software for research institutions. Their culture values belonging, collaboration, and curiosity, celebrating diversity and giving back through YX Gives. The role is full-time and fully remote, based in Australia with Melbourne preferred.

You will resolve APAC support tickets, host community meetings, and own communication through resolution. Flexible schedule with occasional travel for training and events.

Qualifikationen

• Life science background with customer-facing experience.
• Strong communication and problem-solving skills with autonomy.

Aufgaben

• Resolve support tickets and own communication through resolution.
• Host APAC community meetings and lead customer check-ins.

Kenntnisse

Life science

Customer facing

Communication

Autonomy

Ausbildung

Life sciences degree

Jobbeschreibung

• Support APAC customers using tick@lab, an animal colony management software.
• Be the dedicated regional advocate for research institutions.

What you'll do:

• Resolve support tickets and own communication through resolution.
• Host APAC community meetings and lead customer check-ins.

What you bring:

• Life science background and customer-facing experience.
• Strong communication and problem-solving skills, with autonomy.

Working arrangements:

• Full-time, fully remote based in Australia (Melbourne preferred).
• Flexible schedule; up to 10% travel for training and events.

a-tune, a Transnetyx company, develops tick@lab, an animal colony management software for research institutions. Their culture values belonging, collaboration, and curiosity, celebrating diversity and giving back through YX Gives.