Customer Support Specialist, APAC

Circle; Pacific, Northern (MO, KY); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Equity

35 days of paid time off

Fully remote team

Job summary

Circle is hiring a Customer Support Specialist for APAC in a fully remote role. You will help customers, work across time zones, and become an expert on Circle products and internal tools. The team operates globally with async collaboration and strong emphasis on customer success.

We value English proficiency (CEFR C2), 3+ years in tech support, and a collaborative mindset. The role supports 8:00 AM–5:00 PM IST, Tue–Sat, and offers equity and career growth in a remote setting.

Qualifications

• 3+ years in a technical support role (SaaS preferred).
• Proficient in English (CEFR C2/ILR 5).
• Strong written and verbal communication.

Responsibilities

• Prioritize customer issues across email channels.
• Ramp up during onboarding and support Circle Plus communities.
• Become an expert on the Circle product and internal admin tool.
• Advise creators on practical solutions as they launch and build their communities.
• Troubleshoot issues across desktop and mobile browsers, apps, and devices.
• Escalate feedback to inform and improve our product.
• Collaborate with engineers and designers to troubleshoot complex technical issues.
• Identify trends from customer inquiries to propose proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.

Skills

Strong written & verbal communication

English proficiency CEFR C2/ILR 5

3+ years in technical support (SaaS)

Team player / collaborative

Tools

Zendesk

Notion

Slack

Job description

# Customer Support Specialist, APACLocationAsia-Pacific (APAC)TeamSupportCompensation$50K a yearOffers EquityU.S.-benchmarked compensation and equity, regardless of where you live. Learn more on our Candidate Hub.Apply## **About Us**Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!Check out our **Careers** page for more about working at Circle.## About the roleWe're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We're at the point of our journey where we now have a robust support team of over 30 teammates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow.**This is a fully remote, full-time position. Candidates must be available to work 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week). This is a requirement of the role.**## What you'll be doing* Prioritize customer issues across our email channels.* Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.* Become an expert on the Circle product, along with our internal staff admin tool.* Advise creators on practical solutions as they launch and build their communities.* Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.* Escalate feedback to inform and improve our product.* Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.* Identify trends from customer inquiries to suggest proactive solutions.* Collaborate with a global team through Notion, Slack, and Zendesk.## What you'll need to be successful* Strong alignment with our values. Find our values on our career page if you haven't read up on them yet.* You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.* 3+ years of experience in a technical support role, ideally in SaaS.* Strong written and verbal communication skills.* You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap.* You're skilled at understanding and implementing technical workflows at a fast pace.* You love understanding customer needs, and get satisfaction out of being extremely helpful.* You are a team player, and thrive in a collaborative work environment.* You enjoy learning new topics, and are eager to embrace new product developments.## Bonus points* Experience working with Zendesk. This is the ticketing system we use.* You've worked in a 100% remote role before, with an international team.* Experience working with community, payment, live stream, or content-related products.* Experience with automation and/or Zapier to create workflows.* Experience troubleshooting application logins and/or Single Sign-On flows.* Familiarity with troubleshooting API issues.## Compensation & benefitsCircle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year.We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub.## **Learn more*** **Candidate Safety & Interview Process Notice*** **Diversity, Equity & Inclusion*** **How We Use Candidate Data*** **Equal Employment Opportunity*** Visit our **Candidate Hub** to learn more about working at Circle, our benefits, and our hiring process.