Customer Support Specialist

Serenity Healthcare; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days

Opportunities for advancement

Supportive team culture

Job summary

A healthcare support organization in Austin, Texas is seeking a Customer Support Specialist to provide one-on-one support to individuals in a structured program. This role emphasizes communication, empathy, and positive interaction. Ideal candidates have at least 2 years of professional experience and a desire to encourage and motivate others. Benefits include extensive medical coverage, 401(k), paid time off, and opportunities for advancement within the growing team.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional communication skills, both verbal and written.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.

Responsibilities

• Provide one‑on‑one support to individuals during scheduled sessions.
• Operate and monitor specialized program tools and technology.
• Encourage participants using positive practices.
• Maintain accurate session notes and share updates with team members.

Skills

Interpersonal skills

Communication skills

Empathy

Reliability

Job description

Employment Type: Full-Time

Experience Level: Entry-Mid Level

No specialized experience required. We provide full paid training so you feel confident in your role.

About The Role

As a Customer Support Specialist, you'll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress.

You’ll be a reliable point of contact who helps ensure each person’s experience is smooth, supportive, and encouraging from start to finish.

What You’ll Be Doing

• Provide one‑on‑one support to individuals during scheduled sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants using positive practices such as journaling, goal setting, and reflection
• Maintain accurate session notes and share updates with team members
• Help create a welcoming, respectful environment where people feel comfortable and supported

Who We’re Looking For

We care more about your ability to connect with people than your previous industry experience.

This role is a great fit if you’ve worked in:

• Customer service or hospitality
• Retail or sales support
• Education or coaching
• Caregiving or other people‑focused environments

If you enjoy helping others feel comfortable, encouraged, and motivated, you’ll likely thrive in this role.

Requirements

• 2+ years of full-time professional experience (any industry)
• Clear and professional communication skills, both verbal and written
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to coaching and feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Why Join Serenity?

At Serenity, your work has a real impact. You’ll be part of a team that focuses on growth, positivity, and helping others move forward.

Benefits Include

• 90% employer‑paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays
• Opportunities for advancement as the company continues to grow
• A supportive, team‑oriented culture where your contributions matter

About Serenity

Serenity is a growing organization focused on helping individuals make meaningful progress through innovative tools, structured programs, and a people‑first approach. Our team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change.

Serenity is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.