Customer Support Specialist

Bamboo Health, Inc.; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking health technology company as a Customer Support Specialist, where you'll play a crucial role in ensuring customer satisfaction. This position involves responding to inquiries, troubleshooting issues, and documenting interactions to enhance service quality. You'll work in a collaborative environment that values creativity and analytical skills, with opportunities for professional growth and development. If you're passionate about making a difference and thrive in a supportive team, this role is perfect for you.

Benefits

Competitive Pay

Equity Options

Comprehensive Benefits

Learning Opportunities

Qualifications

• Strong judgment and analytical skills required for resolving customer issues.
• Experience in documentation and quality assurance is essential.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Troubleshoot hardware/software issues and recommend solutions.

Skills

Analytical Skills

Interpersonal Skills

Technical Communication

Problem Solving

Education

Associate's Degree in Computer Science

Bachelor's Degree in Computer Science

Tools

PC Configuration

Documentation Software

Job description

Job Description: Customer Support Specialist at Appriss Insights

About Bamboo Health: Bamboo Health leads in Real-Time Care Intelligence solutions, aiming to improve lives for those with physical and behavioral health challenges. We partner with major retail pharmacy chains, hospitals, health plans, and government agencies nationwide to enhance over 1 billion patient encounters annually. Join us in making a difference during pivotal care moments!

Summary: The Customer Support Team ensures top-tier customer service for our clients. The Customer Support Specialist at Appriss Insights will foster customer satisfaction, develop Omni Channel outcomes, and provide insights for continuous improvement.

Responsibilities:

1. Respond to customer product inquiries via phone, email, or chat.
2. Resolve concerns related to installation, operation, maintenance, or product compatibility.
3. Troubleshoot hardware/software issues and recommend solutions.
4. Document customer interactions and recurring issues to support quality and development.

Success Indicators:

• Integrated into a friendly and interactive team.
• Proficient with all products and tools.
• Participates in committees on employee experience.
• Handles various call types independently.
• Engages in special projects and provides process feedback.
• Eligible for promotion.

Requirements:

• Strong judgment and analytical skills.
• Creativity in resolving customer issues within service agreements.
• Excellent interpersonal, technical, and communication skills.
• Experience with documentation and quality assurance.
• Knowledge of PC configuration and installation.
• Ability to work remotely in a distraction-free environment with reliable internet.
• Availability during scheduled hours.

Preferred Qualifications:

• Customer service experience in a call-center setting.
• Associate's or Bachelor's degree in Computer Science or related field.
• IT Help Desk or PC setup experience.
• Certifications like A+ and networking skills.

What We Offer:

• Work with an innovative health technology company.
• Autonomy and support to build impactful solutions.
• Learning opportunities from top-tier investors and advisors.
• Competitive pay, equity, and comprehensive benefits.

Equal Opportunity Employment: Bamboo Health is committed to diversity and prohibits discrimination or harassment based on any protected characteristic. All employment terms are covered under this policy. Applicants are encouraged to verify interview legitimacy via our official website, www.bamboohealth.com. We do not conduct interviews via text or request sensitive information through unsecured channels.