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Mercury Insurance seeks a Customer Support Specialist to join their award-winning team. The ideal candidate will excel in a fast-paced environment, providing excellent customer service, handling transactions, and problem resolution. Competitive compensation, flexible work options, and focused professional development highlight this role's appeal within their service-oriented culture.
Position Summary:
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024!
Our next class start date is July 7, 2025 and consists of 4 weeks of paid training.
Training is Monday through Friday from8am – 4:45pm PST. After training we offer a fixed schedule of 40 hours per week.
We are seeking a motivated and detail-oriented professional to join our team in a dynamic andfastpaced environment as aCustomer Support Specialist. In this role, you will be responsible for processing customer transactions, resolving issues, and delivering exceptional customer service while maintaining high standards of communication, accuracy, and efficiency. The ideal candidate will be skilled in Microsoft Word, Excel, and Outlook, with a strong ability to solve problems and think critically to resolve customer concerns and challenges.
The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in-depth knowledge of policies and procedures. Examples may include assisting customers with basic policy questionsor billing questions, accepting the report of a new claim, and processing policy changes.
The compensation for this role is based on geographic location as follows:
$21.00 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA)
$19.25 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME).
$17.25 per hour (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Key Responsibilities:
Essential Job Functions:
• Provide knowledgeable answers to general customer inquiries regarding their policy, billing, or claim.
• Advanced inquiry interactions involving making a policy change, process payments, change due dates, pay plans, payment methods, portal resets/concerns, website navigation, or accepting a new claim.
• Problem resolution including investigating issues and responding to customer inquiries and requests.
• Other functions may be assigned.
Qualifications:
Skills & Abilities
If you're passionate about helping others, driven to find effective solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for theCustomerSupportSpecialistopportunity.
At Mercury, weseek a better wayto serve our customers,ownevery interaction,do the right thingin every situation, andmove quicklyto deliver exceptional results. Join our team and make an impact today!
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
We offer many great benefits, including:
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.