Customer Support Specialist

BDI; United States; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) and profit-sharing program

Tuition reimbursement

Referral bonuses

Referral bonuses

Job summary

A leading distributor in Pennsylvania is seeking a Customer Support Specialist to assist customers with their needs and manage sales orders. The ideal candidate will have a high school diploma, strong communication skills, and experience in customer service. Responsibilities include answering customer inquiries, maintaining sales orders, and supporting outside sales staff. BDI offers competitive benefits including health coverage, 401(k), and more, in a dynamic work environment.

Qualifications

• 1+ years in a customer service or sales environment preferred.
• Strong general computer skills.
• Ability to work independently and in a team.
• Exceptional math skills.
• Ability to work independently and in a team environment.
• Must be able to lift 50 pounds of product.
• Ability to multitask and prioritize tasks.

Responsibilities

• Answer emails and telephone calls from customers.
• Enter and maintain sales orders.
• Quote products accurately to customers.
• Purchase product directly from the manufacturer.
• Assist and support the outside sales staff, including customer follow-up.
• Identify and document cost savings.
• Capture over-the-counter sales with walk in customers.
• May perform occasional duties in the warehouse, such as shipping and receiving.
• Responsible for other duties as they are assigned.

Skills

Customer service experience

Communication skills

Microsoft Outlook skills

Math skills

Ability to lift 50 pounds

Multitasking

Teamwork

Multitasking

Prioritization

Ability to lift 50 pounds

Education

High School Diploma or GED

Job description

Customer Support Specialist – BDI

Join to apply for the Customer Support Specialist role at BDI

Department: Sales

Location: Sewickley, PA

Responsibilities

• Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
• Enter and maintain sales orders and expedite previous sales orders.
• Accurately quote product to the customer.
• Purchase product directly from the manufacturer.
• Assist and support the outside sales staff, including customer follow-up.
• Identify and document cost savings.
• Capture over-the-counter sales with walk in customers.
• May perform occasional duties in the warehouse, such as shipping and receiving.
• Responsible for other duties as they are assigned.

Qualifications

• High School Diploma or GED required.
• 1+ years in a customer service or sales environment preferred.
• Strong Microsoft Outlook and general computer skills.
• Great communication and telephone skills.
• Exceptional math skills.
• Ability to work independently and in a team environment.
• Must be able to lift 50 pounds of product.
• Ability to multitask and prioritize tasks.

Preferred Qualifications

• Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude.

Benefits

BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit‑sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and ever‑changing entrepreneurial environment.

BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.

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