Customer Support Specialist

Centinel Bank of Taos; Taos (NM); On-site; USD 32,000 - 48,000; Full time

Job summary

Centinel Bank of Taos is seeking a Customer Support Specialist (Phone Agent) to greet and guide customers through inquiries, account services, and product requests. You will coordinate with front-line staff to ensure a seamless customer experience.

The role emphasizes active listening, identifying customer needs, and delivering accurate information while supporting risk management processes and fraud alerts.

Qualifications

• 1–3 years experience in a service related position.
• Call center or phone support experience preferred.
• High school degree or GED equivalent required.
• Bachelor’s degree or college coursework preferred.

Responsibilities

• Welcome incoming inquiries via web and phone, and orchestrate customer experiences from start to finish.
• Actively listen and identify needs of every customer calling the bank.
• Assess best strategies for a quality and efficient customer experience.
• Serve as a liaison between customer and front-line staff, facilitating introductions and explaining customer needs.
• Provide core services including new account information, basic online banking and account servicing, check/debit card orders and related tasks.
• Support Risk Management functions including internal audits, OFAC checks, fraud alerts.

Skills

Active listening

Customer service

Education

High school diploma or GED

Bachelor’s degree or college coursework

Job description

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include:

• Welcome incoming web and phone inquiries, and orchestrate customer experiences from start to finish
• Actively listen and identify needs of every customer calling the bank
• Assess best strategies for a quality and efficient customer experience
• Serve as a liaison between customer and front-line staff, facilitating personal introduction, and explanation of customer needs
• Provide core services including but not limited to: providing new account information, basic online banking and account servicing, check/debit card orders/card printing, debit card repinning, change of address requests, reprinting customer statements, etc.
• Support Risk Management functions including but not limited to: internal audits, OFAC, processing Yellowhammer work lists & fraud alerts, ect.

Position Requirements

• 1-3 years experience in a service related position required;
• Call center or phone support service preferred
• High school degree or GED equivalent required;
• Bachelor's' degree or college coursework equivalent preferred

By applying for a position with Centinel Bank, I acknowledge that the facts I provide in the application are true and complete. I understand that if employed, any false statement or omission on this application or any attachment shall be sufficient cause for dismissal.

I authorize Centinel Bank of Taos to use its personnel or any investigative agency to investigate my employment record, education, criminal conviction record and financial record before or at any time during my employment. I also authorize all my employers and former employers, references, credit reporting agencies/bureaus, educational institutions and any other person's contacted by Centinel Bank of Taos representatives to provide all records and information relevant to my employment application with Centinel Bank of Taos.

I release all parties who provide such records or information from all liabilities arising from such disclosures, and waive any rights to notice of such disclosures.

I authorize Centinel Bank of Taos to copy this consent acknowlegment and agree that such copies of it with my acknowledgment shall have the same legal force and effect as the original document with my signature.