Customer Support Specialist

Naija.com, Inc; San Francisco, New York, Portland (CA, NY, OR); Remote; USD 42,000 - 64,000; Full time

Job summary

Mercury is building a complete finance stack for startups and is growing its Customer Support team in the United States. We’re looking for smart, proactive teammates who can help our customers navigate our platform and resolve issues quickly.

In this role, you’ll handle inquiries, troubleshoot, document solutions, and collaborate with product and engineering to improve the customer experience. Remote options within the U.S. are supported, with multiple HQ locations listed.

Job description

Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small businesses from all around the world. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Customer Support team to help us out.