Customer Support Specialist

Glu Mobile Inc.; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Generous healthcare package

Flexible vacation policy

Equipment provided

Job summary

A leading technology company in San Francisco is seeking a Customer Support Specialist to establish a support function. This role focuses on ensuring exceptional customer experiences while troubleshooting inquiries and collaborating with various departments. Ideal for candidates with B2B SaaS experience and strong communication skills. Join a startup environment with generous benefits and a commitment to customer success.

Qualifications

• 2+ years experience in B2B SaaS or technical customer support.
• Ability to explain complex software clearly.
• Exceptional written communication skills.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues.
• Create help documentation and support processes.
• Work with product and engineering teams to support customers.
• Bridge between customers and product team

Skills

Customer support experience

Technical aptitude

Written communication

Problem-solving mindset

Self-starter

Passion for helping customers

Tools

Intercom

Zendesk

Front

Job description

About Glue

Glue is not just another team chat app. We're building the first platform for agentic team chat—a workspace where AI agents and humans collaborate as peers. Our platform supports leading AI models (GPT-5, Claude, Gemini, and open‑source alternatives) and integrates with thousands of apps using Model Context Protocol (MCP), enabling teams to direct actions across their entire tech stack without leaving chat.

We've recently raised $20M in Series A funding led by top‑tier investors.

We're looking for our first Customer Support Specialist to be the voice of our customers and establish our support function from the ground up. You'll ensure every customer has an exceptional experience with Glue while building the processes, documentation, and systems that will scale as we grow.

You'll respond to customer inquiries, troubleshoot technical issues, create help documentation, and be the bridge between our customers and product team. This is a zero‑to‑one role where you'll work directly with founders, product, and engineering to shape how we support customers and translate their feedback into product improvements.

About You

• 2+ years of customer support experience in B2B SaaS or technical products
• Strong technical aptitude—you can quickly learn complex software and explain it clearly
• Exceptional written communication skills with ability to be clear, empathetic, and concise
• Problem‑solving mindset with ability to dig into issues and find creative solutions
• Self‑starter who thrives with minimal direction and can build processes from scratch
• Genuine passion for helping customers succeed

What Will Help You Succeed

• Experience with AI products, chat platforms, or collaboration tools
• Familiarity with support platforms (Intercom, Zendesk, Front, etc.)
• Understanding of APIs, integrations, and webhooks
• Background in technical writing or creating customer education content
• Experience supporting B2B SaaS customers through complex sales cycles
• Previous experience at an early‑stage startup (Series A/B)

Benefits

• Competitive base salary
• Generous healthcare package (medical, dental, vision)
• Flexible vacation policy—we're moving quickly but want a sustainable culture
• Equipment provided to set you up for success

Glue is committed to providing equal employment opportunities for all applicants and employees. Glue doesn’t discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work.