Customer Support Specialist

Great Day Improvements, LLC; Rustic Estates (SC); On-site; Full time

Job summary

A leading company in home improvements is seeking a Customer Support Specialist for their on-site team. In this role, you'll handle customer inquiries, schedule appointments, and maintain records, contributing to customer satisfaction and operational efficiency. Ideal candidates bring experience in customer support and strong communication skills, making a difference in a dynamic environment.

Benefits

Medical coverage

Dental coverage

Vision coverage

Disability coverage

401(k) plan

Flex spending account

Qualifications

• 5 years of customer support experience preferred.
• Experience in home improvement industry is a plus.
• Service-oriented team player with high energy.

Responsibilities

• Answer incoming customer support inquiries promptly via phone, text, and email.
• Schedule warranty appointments for the Service Department.
• Maintain customer records and job-related information in the CRM database.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Education

High school diploma or GED equivalent

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will handle customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records throughout installation and service processes.

NOTE: This is an on-site position, not remote.

Pay range: $16.00 to $20.00 per hour

Responsibilities

1. Answer incoming customer support inquiries promptly via phone, text, and email.
2. Make outbound calls to provide updates on installation and service status.
3. Schedule warranty appointments for the Service Department.
4. Enter and maintain customer records and job-related information in the CRM database.
5. Provide work orders to Service Measure Tech daily.
6. Audit orders for accuracy after confirmation uploads.
7. Generate and distribute Uninstalled and Accounts Receivable reports before scheduled meetings.
8. Support PSG/CSC for assigned division(s).
9. Manage routine customer concerns and facilitate escalated issues to ensure timely resolution.
10. Process electronic credit card and check payments.
11. Assist with receiving products in CRM Database and/or F&O.
12. Support divisions in Accounts Receivable collections and management.
13. Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Service-oriented team player with high energy; capable of multitasking, self-direction, and working well with others.
• Clear verbal and written communication skills; customer service/multi-phone line experience helpful.
• Strong work ethic, good attendance, and attention to detail.
• Excellent communication skills, including phone etiquette.

Champion Window is an Equal Employment Opportunity Employer.

If you need assistance with the online application due to a disability, please contact Champion Window.

We thank our veterans and are committed to hiring and honoring them. Apply today to start your next challenging career.

#INDC

We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account, and more.