Customer Support Specialist

Coronis Health; North Augusta (SC); Remote; Full time

Job summary

Coronis Health is seeking a Customer Support Specialist responsible for delivering outstanding technical assistance and customer service. In this role, you will be the first point of contact for customers needing support, handling issues via phone and email. Ideal candidates will have experience in IT support, strong communication skills, and a problem-solving mindset. Join a diverse team focused on high customer satisfaction and contributing to improving support procedures.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer contributions

Paid time off (PTO) and paid holidays

Employee assistance program (EAP)

Professional development opportunities

Qualifications

• Minimum 1 year of desktop or IT support experience required.
• Strong communication skills, customer service mindset, and basic networking knowledge.
• A+ or MCSA certification preferred.

Responsibilities

• Serve as the initial point of contact for customers requiring technical assistance.
• Respond to and manage support tickets professionally and timely.
• Diagnose and resolve Tier 1 technical issues.

Skills

Communication

Problem-solving

Time management

Education

High school diploma or equivalent

A+ or MCSA certification

Associate degree in a related field

Tools

Windows 10/11

Microsoft Office 365

Basic Active Directory concepts

PC hardware components

Antivirus software

Basic networking

Job description

1 day ago Be among the first 25 applicants

Title: Customer Support Specialist

Location: USA/Remote

Reports to: VP of Delivery Management/IT

FLSA Classification: Non-Exempt

Full-Time or Part-Time: Full-Time

Salary Range: $22 - $32

• Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.
  
  

Position Overview

We are seeking a Customer Support Specialist with a passion for providing outstanding technical assistance and customer service. This role serves as the first point of contact for Coronis customers seeking Tier 1 support for our software products. Support is provided via phone and email, and all issues are tracked in a ticketing system. The ideal candidate will possess strong troubleshooting abilities, technical acumen, and a proactive approach to resolving client issues efficiently.

Key Responsibilities

• Serve as the initial point of contact for customers requiring technical assistance
• Respond to and manage support tickets in a timely and professional manner
• Diagnose, research, and resolve Tier 1 technical issues related to hardware and software
• Escalate complex or urgent issues to higher-tier support or appropriate teams
• Document all support interactions thoroughly within the ticketing system
• Contribute to the development and improvement of support procedures and policies
• Maintain a high level of customer satisfaction through quality support interactions
• Perform other duties as assigned
  
  

Skills and Competencies

• Strong communication skills (written and verbal)
• Customer service mindset with the ability to remain calm and professional
• Working knowledge of:
• Windows 10/11
• Microsoft Office 365
• Basic Active Directory concepts
• Antivirus software (Endpoint and Server)
• PC hardware components
• Basic networking (wired/wireless, TCP/IP, connectivity troubleshooting)
• Strong organizational and time management skills
• Problem-solving abilities with a focus on root cause resolution
  
  

Education and Experience

• Minimum of 1 year of desktop or IT support experience required
• A+ or MCSA certification preferred
• High school diploma or equivalent required; associate degree in a related field preferred
  
  

Benefits

Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:

• Medical, dental, and vision insurance
• 401(k) plan with employer contributions
• Paid time off (PTO) and paid holidays
• Employee assistance program (EAP)
• Professional development opportunities
  
  

Benefits may vary based on employment status.

Additional Information

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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