Customer Support Specialist

Avigail Adam LLC; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay based on अनुभव

Paid time off

Employee discount on Avigail Adam sản

A supportive, collaborative in-house t

Opportunity to grow alongside a fast-s

Job summary

Avigail Adam LLC in Langhorne, PA is seeking a Customer Support Specialist to be the frontline voice of our brand. This onsite role requires empathy, strong attention to detail, and composure under pressure as you assist customers across email and social channels.

You will respond promptly with accurate information about orders, shipping, returns, and product details, troubleshoot issues, and collaborate with fulfillment and ecommerce teams to keep our brand voice warm and empowering.

Qualifications

• Empathetic and customer-focused
• Clear and kind communicator
• Detail-oriented and organized
• Able to juggle multiple conversations and priorities
• Comfortable following templates and SOPs
• Experience in customer support, retail, ecommerce, or hospitality
• Dependable and proactive team player

Responsibilities

• Respond to customer inquiries via email and social platforms
• Provide accurate, timely responses regarding orders, shipping timelines, returns, exchanges, and product details
• Troubleshoot and resolve customer issues while maintaining brand tone and professionalism
• Escalate complex or sensitive issues appropriately
• Maintain and improve response templates and macros
• Log issues, trends, and feedback to help improve systems and processes
• Collaborate with fulfillment, inventory, and e-commerce teams to resolve order-related questions
• Uphold our brand voice in every interaction: warm, respectful, and empowering
• Schedule 1-1 virtual consultations with customers to demo products

Job description

Customer Support Specialist - Langhorne, PA

Location: Onsite (Langhorne, PA)
Position: Customer Support Specialist
Type: Full-Time
Reports to: Head of E-Commerce

About Avigail Adam

Avigail Adam is a fast-growing, nature-inspired jewelry and accessories brand rooted in empowerment, artistry, and intention. Our pieces are designed to help people embrace their inner goddess and step into their most confident, compassionate selves. Exceptional customer care is at the heart of how we show up for our goddess community that we affectionately call our Queendom.

The Role

We’re looking for a Customer Support Specialist to be the frontline voice of Avigail Adam. This role is ideal for someone who is empathetic, detail-oriented, and calm under pressure, and who genuinely enjoys helping customers feel seen, supported, and cared for.

You’ll manage customer conversations across multiple channels, resolve issues thoughtfully, and help maintain a consistent, elevated brand experience.

What You’ll Do

• Respond to customer inquiries via email, Etsy, Instagram, Facebook, and other platforms
• Provide accurate, timely, and thoughtful responses regarding orders, shipping timelines, returns, exchanges, and product details
• Troubleshoot and resolve customer issues while maintaining brand tone and professionalism
• Escalate complex or sensitive issues appropriately
• Maintain and improve response templates and macros
• Log issues, trends, and feedback to help improve systems and processes
• Collaborate with fulfillment, inventory, and e-commerce teams to resolve order-related questions
• Uphold our brand voice in every interaction: warm, respectful, and empowering
• Schedule 1-1 virtual consultations with customers to demo our products

You’re a Great Fit If You

• Are highly empathetic and naturally customer-focused
• Communicate clearly and kindly, even in difficult situations
• Are detail-oriented and organized (you don’t miss small but important details)
• Can juggle multiple conversations and priorities without feeling overwhelmed
• Are comfortable following systems, templates, and SOPs
• Have experience in customer support, retail, e-commerce, or hospitality
• Are dependable, proactive, and excited to be part of a growing team

Nice to Have

• Experience with Shopify, Etsy, or e-commerce platforms
• Familiarity with helpdesk tools or inbox management systems
• Experience supporting DTC, fashion, beauty, or lifestyle brands
• Comfort handling high-volume inboxes during peak seasons

What We Offer

• Competitive hourly pay based on experience
• Paid time off
• Employee discount on Avigail Adam products
• A supportive, collaborative in-house team
• Opportunity to grow alongside a fast-scaling brand

Avigail Adam is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thank you for considering a career at Avigail Adam! We look forward to hearing from you and potentially welcoming you to our company.

Questions? Get in touch

We would love to hear from you. Whether you are interested in joining our team, learning more about our products, or sharing an idea. Please fill out the form below and we’ll get back to you soon.