Customer Support Specialist

Baldor Specialty Foods; New York (NY); Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan with Company Match

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Employee discounts

Career growth and development

Job summary

Baldor Specialty Foods is seeking a Customer Support Specialist to deliver outstanding service to our customers from a remote/ Bronx, NY area. You will understand Baldor products, policies, and systems to support inquiries, orders, and issues with accuracy and empathy.

You will be the first point of contact via calls, emails, and chats, manage orders, resolve problems, and identify upsell opportunities while collaborating with Sales, Operations, and Logistics.

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• 1+ year of experience in a call center, customer service, or inside sales environment.
• Strong communication and active listening skills, with a professional and friendly phone manner.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency in Zendesk, RingCentral, Microsoft Dynamics, and Microsoft Excel preferred.
• Passion for food and knowledge of the restaurant industry is a plus.
• Excellent verbal and written communication abilities.
• Multilingual abilities a plus.
• Availability to work weekends and evenings/night.

Responsibilities

• Customer Engagement: Serve as the first point of contact for calls, emails, and chats with prompt, professional responses.
• Order Management: Enter, update, and track orders with accuracy and efficiency.
• Problem Resolution: Address customer concerns with empathy and urgency and follow up for satisfaction.
• Upselling & Cross-Selling: Identify opportunities to recommend products to meet customer needs.
• Collaboration: Partner with Sales, Operations, and Logistics to ensure smooth fulfillment.
• Documentation: Maintain clear records of interactions in Zendesk and other systems.
• Continuous Improvement: Stay informed about new products and company updates to assist customers.

Skills

Communication skills

Active listening

Multitasking

Professional phone manner

Team collaboration

Customer service mindset

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Zendesk

RingCentral

Microsoft Dynamics

Microsoft Excel

Job description

• Location Remote - Bronx, NY, United States
• Base Pay $20.00 - $21.00 / Hour
• Job Category Sales
• Employee Type Full-Time
• Required Degree High school
• Manage Others No

Overview

As a Customer Support Specialist, you play a key role in providing exceptional service to Baldor's customers. You are expected to have a strong understanding of Baldor products, policies, and systems to communicate effectively and support customer needs. Your goal is to enhance customer satisfaction, loyalty, and retention while contributing to overall sales growth.

Key Responsibilities

• Customer Engagement: Serve as the first point of contact for incoming calls, emails, and chats. Provide prompt, professional, and accurate responses to customer inquiries.
• Order Management: Accurately enter, update, and track customer orders while maintaining attention to detail and efficiency.
• Problem Resolution: Address and resolve customer concerns with empathy and urgency, offering appropriate solutions and following up to ensure satisfaction.
• Upselling & Cross-Selling: Identify opportunities to recommend new or alternative products that meet customer needs and support company sales goals.
• Collaboration: Partner with internal departments, including Sales, Operations, and Logistics to ensure smooth order fulfillment and positive customer experiences.
• Documentation: Maintain clear, accurate records of all customer interactions and feedback within company systems (e.g., Zendesk, RingCentral, Microsoft Dynamics).
• Continuous Improvement: Stay informed about new products, seasonal offerings, and company updates to better assist customers.

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 1+ year of experience in a call center, customer service, or inside sales environment.
• Strong communication and active listening skills, with a professional and friendly phone manner.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency in Zendesk, RingCentral, Microsoft Dynamics, and Microsoft Excel preferred.
• Passion for food and knowledge of the restaurant industry is a plus.
• Excellent verbal and written communication abilities.
• Multilingual abilities a plus.
• Availability to work weekends and evenings/night.

Our Values

• Passionate about Food & Results: Dedicated to excellence in both culinary quality and sales performance
• Entrepreneurial Spirit: Innovative, adaptable, and eager to take initiative
• Forward-Thinking: Committed to staying ahead of market trends and customer needs
• Supportive & Collaborative: Team-oriented with a focus on building lasting

Baldor Specialty Foods is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, citizenship status, or any other legally protected status.

#LI-LA1

#REMOTE

Summary

About Baldor

Since our beginnings as part of the iconic Greenwich Village retail store, Balducci's, Baldor has upheld its original promise—to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting-edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region.

Baldor is committed to supporting the well-being, stability, and long-term success of our employees. We offer a comprehensive and competitive benefits package, including:

• Paid Time Off: Vacation, sick time, paid company holidays & floating holidays
• 401(k) Plan with Company Match
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability Coverage
• Employee discounts on Baldor products
• Career growth and development opportunities

Note: Benefits may vary based on position and employment status.

Join Our Team

If you want to make an impact at a rapidly growing organization, we’d love to meet you and help shape the future of specialty food distribution with Baldor!