Customer Support Specialist

Buckeye Corrugated, Inc.; Lancaster (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k)

Paid time off

Holidays

Bonus plan

Employee stock ownership opportunity

Job summary

Buckeye Corrugated, Inc. is seeking a Customer Support Specialist in Lancaster, PA. This full-time position involves managing and communicating all aspects of client orders, serving as a liaison between sales and internal departments. The role requires excellent communication and organizational skills, along with the ability to multitask and work under pressure.

The ideal candidate will have a Bachelor’s degree and at least 2 years of experience in the corrugated packing or POP display manufacturing industries. A robust benefits package, including medical, dental, vision, and life insurance, is offered.

Qualifications

• 2+ years of experience in corrugated packing or POP display manufacturing.
• Knowledge of structural/graphic arts, lithographic printing, and pre-press is a plus.
• Demonstrated aptitude in problem-solving and decision-making.

Responsibilities

• Manage and monitor all aspects of client orders.
• Establish delivery time on orders and track through production.
• Maintain and organize customer data.

Skills

Planning and organizational skills

Interpersonal communication

Problem-solving abilities

Detail-oriented

Ability to multitask

Teamwork

Education

Bachelor’s degree

Tools

Amtech

Microsoft Office

Outlook

Job description

The Customer Support Specialist manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Support, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.

Duties and Responsibilities

• Tasks related to this position may vary and are not limited to those listed below:
• Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Establishes delivery time on orders and tracks through the production process.
• Records customer changes and processes through production.
• Analyzes warehouse items and replenishes based upon data analysis with management approval.
• Processes specifications to obtain a design and/or estimate.
• Supports teams to ensure proper design and execution of orders.
• Identifies required materials to ensure the successful completion of orders.
• Analyzes and purchases bulk buys on litho and top sheets with management approval.
• Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
• Tracks warehouse items, orders milestones and deliverables.
• Maintains, organizes and updates customer data.
• Proactively manages changes in order scope.
• Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
• Maintains a well-organized workspace.
• Other tasks as assigned by supervisor.
• Full-time role in an office setting.

Skill Set

• Excellent planning and organizational skills.
• Excellent interpersonal, organizational, verbal and written communication skills.
• Excellent business acumen, management and development.
• Strong decision making and problem-solving abilities.
• Detail oriented.
• Ability to multitask, managing multiple challenges, and dealing with a variety of situations.
• Ability to effectively prioritize and execute tasks.
• Must work well under pressure with multiple interruptions.
• Must work well in a team environment.

Desired Qualifications and Experience

• Bachelor’s degree preferred.
• 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Demonstrated aptitude in problem-solving and decision making.
• Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.
• Results-oriented and able to work both independently and within a team environment.

BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.