Customer Service Representative - Bilingual

Uline, Inc.; Illinois; Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with 6% match (start day one)

Paid holidays

Paid time off

Tuition assistance

On-site fitness center

Walking paths

Modern facilities

Résumé du poste

Uline is hiring a bilingual Customer Service Representative in Kenosha, WI. The role focuses on rapid, accurate handling of orders and inquiries via phone, email, and chat. You’ll explain products, pricing, and shipping while building strong customer relationships.

The position emphasizes problem solving, excellent communication, and the ability to work in a fast-paced, on-site environment with comprehensive benefits and training.

Qualifications

• Bilingual (English/Spanish) with fluent written and spoken skills.
• Strong communication and listening abilities.
• Able to solve problems and provide clear customer guidance.
• Prior customer service helpful but not required; training provided.

Responsabilités

• Process customer orders and handle inquiries via phone, email, and chat.
• Provide product recommendations and explain pricing/shipping.
• Build relationships with customers and understand their needs.
• Assist customers navigating the online ordering system.

Connaissances

Bilingual English/Spanish

Communication skills

Problem solving

Listening skills

Formation

High school diploma or equivalent

Bachelor's degree preferred

Description du poste

Customer Service Representative - Bilingual Pay from $26 to $30 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. 24/7 operation - Various on-site full-time shifts available.

Why Customer Service at Uline?

Best-in-Class Training: Handle real customer interactions with confidence through hands‑on training and ongoing support.

Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNCS) #ZR-ILCS EEO/AA Employer/Vet/Disabled Drug-Free Workplace