Customer Support Specialist

LovelySkin, Inc.; Gretna, Northern (NE, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401k with match

Profit sharing

Paid time off

Employee discount

Casual dress code

Job summary

LovelySkin is hiring a Customer Support Specialist in Gretna, NE. The role involves handling real-time calls, emails, and live chat, gathering product knowledge, and delivering outstanding support to a global customer base.

The position is hybrid, with a focus on helping customers achieve skincare goals and staying current with beauty trends. Ideal candidates have 1–3 years in a call center or customer service role, a positive attitude, and excellent communication skills.

Qualifications

• 1–3 years in call center or customer service roles.
• Positive, friendly attitude with strong client service.
• Flexible schedule with required overtime and weekends.
• Passion for beauty and skin care; industry knowledge a plus.

Responsibilities

• Handle calls, emails, and live chat from customers daily.
• Provide product knowledge and recommendations to customers.
• Troubleshoot inquiries and resolve issues in a timely manner.
• Assist with inventory control, shipping, and return procedures.
• Deliver excellent customer service and build positive relationships with customers.
• Support with product questions and guidance as needed.
• Note: Saturday work is required.

Skills

Call center experience

Customer service

Communication skills

Phone skills

Beauty and skin care

Bilingual (plus)

Job description

Customer Support Specialist

LovelySkin is searching for our next Customer Support Specialist to join a friendly and welcoming team! Bring your passion for helping others, the beauty industry, and all-things skin care to LovelySkin. As a Customer Support Specialist , you will be the voice of LovelySkin, fielding real-time calls, e-mails and live chat from customers across the globe. In this role, you will be given the opportunity to gather a wide array of product knowledge in order to best serve our expansive customer base. Your tips, recommendations, and insight can have a direct influence on every customer that you encounter!

A little bit about us:

LovelySkin, a division of LovelyGroup, has grown to be one of the largest skincare and beauty websites in the country, most recently recognized by Newsweek as one of the Best Online Shops of 2021! Each day holds a new challenge and new opportunity to improve site performance and functionality. We are committed to providing our customers with outstanding customer service, quick delivery, an appealing shopping experience, and the most comprehensive offering of physician-grade skin care and beauty products available.

A Day in the Life:

Our Customer Care team is caring, compassionate, enthusiastic, solutions-oriented and committed to providing the LovelySkin experience to all our customers. If you’re outgoing and a people-oriented person, this leading beauty destination is for you!

• Working in a fast-paced environment and being a committed team player
• Success troubleshooting and resolving all customer service inquiries or issues
• Continuously creating positive relationships with customers
• Investing fully in our customer’s goals and needs
• Using our provided resources to best find solutions to customer’s questions
• Providing excellent customer service via phone, email, and online chat daily
• Assisting with any product specific questions
• Saturday is required

Compensation:

$22 - $24 hourly + bonus eligible

Location:

Hybrid schedule - Gretna, NE

About you:

• 1-3 years of experience in a call center role or a customer sales & service position. Retail experience is a plus!
• Positive, friendly attitude with excellent client service and communication skills
• Ability to work a set schedule, with required overtime, weekends, and flexibility required during peak seasons
• High-level phone skills while performing operational activities, such as inventory control, shipping, and return procedures
• Strong passion for all things Beauty and Skin Care, including staying on top of industry trends
• Bilingual is a plus but not a must

LovelyGroup is pleased to offer these great perks:

• Quick access to exceptional health, dental and vision coverage. Coverage available on the 1st of the month after you start.
• Dual Retirement Saving Approach: Generous 401k with match AND profit sharing plan
• Competitive wages; including monthly incentives and annual bonus.
• Hassle-free paid time off! We enjoy 9 paid holidays each year
• Generous employee discount on all products and services
• Relaxed, collaborative environment with casual dress code

The LovelyGro up includes LovelySkin.com, SchlessingerMD, the Advanced Skin Research Center, the LovelySkin Retail store and Day Spa, and Olive and Delmar. Spanning this diversified set of companies and services, we’re delighted to unify under one core mission: To help everyone feel confident in their skin. LovelyGroup is proud to be an employer who champions innovation , prioritize s employee - centric benefits and lead s the market in setting a generous livable wage for all employees.

At LovelyGroup, we don’t just accept difference- we celebrate it, we support it, and we thrive on it for the benefit of our employees, our patients and customers, and our community. LovelyGroup is honored to be an equal opportunity workplace.