Customer Support Specialist

Energy Innovation Corp; Glendale (AZ); On-site; USD 76,000 - 116,000; Full time

Job summary

General Electric in Glendale, AZ seeks a Customer Support Specialist to drive strategic customer success initiatives. You will master Zendesk, manage CRM records, and collaborate with sales to forecast bookings and ROI. The role blends market insight with hands-on tools to move momentum in a fast-paced environment.

The position values ownership, strong communication, and the ability to navigate cross-functional teams while supporting growth in the Glendale market.

Qualifications

• Senior-caliber judgment about when to elevate and when to absorb.
• Eagerness to take ownership and run with new responsibilities.
• Self-direction that thrives in a busy environment.
• Ability to prioritize when many items are urgent.
• Detail-oriented with a commitment to accuracy.
• Confident communicator across email, calls, and in-person meetings.
• Proven HubSpot Service Hub judgment when standard answers don’t fit.

Responsibilities

• Sell the team-oriented roadmap, not just today’s feature set.
• Conduct market research to uncover trends shaping the sales marketing space.
• Identify the hook that resonates with Glendale, AZ prospects.
• Report on attribution and channel ROI for budget cycles.
• Maintain accurate CRM records and forecast monthly bookings.
• Bridge Talkdesk reporting with the CMO’s storytelling needs.
• Pursue warm referrals ahead of competitors in Glendale.
• Guide AZ partners through co-marketing initiatives.

Skills

Judgment

Ownership

Self-direction

Prioritization

Attention to detail

Effective communication

Tools

Zendesk

HubSpot Service Hub

CRM

Job description

If chasing flat numbers bores you, the Customer Support Specialist seat at General Electric comes with quotas worth beating and Zendesk worth mastering. You supply 6 years and Zendesk; General Electric supplies $76,000 - $116,000, a Glendale home, and growth that does not flatten out.

Key Responsibilities

• Sell the team-oriented roadmap, not just today's feature set
• Conduct market research to uncover trends shaping the sales marketing space
• Find the goal-oriented hook that makes Glendale, AZ prospects lean in
• Report on attribution and channel ROI to inform the $76,000 - $116,000 budget cycle
• Maintain accurate records in the CRM and forecast monthly bookings
• Bridge Talkdesk reporting and the story your CMO needs to hear
• Chase down warm referrals before competitors in Glendale get the call
• Walk AZ partners through co-marketing they'll say yes to

What You'll Bring

• Senior-caliber judgment about when to elevate and when to absorb
• Eagerness to take ownership and run with new responsibilities
• Self-direction that survives a quiet Slack channel
• An instinct for prioritization when everything is labeled urgent
• Detail-oriented approach with a commitment to accuracy
• Confident communicator across email, calls, and in-person meetings
• Proven HubSpot Service Hub judgment when the textbook answer doesn't fit

General Electric is a deeply-bought-in Glendale, AZ company born from the belief that sales marketing tools should respect the people using them. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

Pair your Talkdesk with our $76,000 - $116,000, our mentors, our benefits, and our flexible Glendale, AZ culture, and the math works in your favor.

Active as of this moment, the Glendale, AZ role accepts resumes daily.