Customer Support Specialist

Nopak; Franklin (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Nopak, a leading fluid power manufacturer in the Greater Milwaukee Area, is seeking a Customer Support Specialist to elevate our customer service and inside sales efforts. You will handle orders, quotes, and communications for distributors and OEM customers, while collaborating with engineering and production to meet specs and timelines.

The role offers growth into higher-level inside sales or technical sales as the company continues its 138-year manufacturing journey, with mentorship and

Qualifications

• Professional, customer-first mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort working with ERP systems and Microsoft Office.
• Strong organizational skills with high attention to detail.
• Excellent oral and written communication with customers and management.

Responsibilities

• Serve as a primary point of contact for customers regarding orders, quotes, and general inquiries.
• Assist in processing customer orders accurately and efficiently within ERP system.
• Respond to customer requests, order status, lead times, and delivery changes by phone and email.
• Support distributor relationships through professional, consistent communication.
• Assist with quotes and coordinate with engineering/production to confirm specs and lead times.

Skills

Customer-first mindset

Multitasking

Strong communication

Detail-oriented

Education

ERP systems experience

Tools

ERP systems

Microsoft Office

Job description

Now is a great time to join Nopak, a leader in fluid power located in the Greater Milwaukee Area. As our privately held business undertakes a significant growth initiative, we’re looking for a motivated Customer Support Specialist to take our customer support to the next level! We offer career pathing along with development/mentorship with key stakeholders of the company. This is the perfect opportunity to develop your career, help define process improvement and make your voice heard as we head the next 138 years of manufacturing.

Job Purpose:

The Customer Support Specialist serves as a critical front-line role within Nopak’s sales team. This position supports both customer service and inside sales activities, ensuring accurate order processing, responsive customer communication, and reliable support for Nopak’s distributor and OEM customers. We are looking for a talented and detail-oriented Customer Support Specialist that thrives in a fast-paced and growing environment. This role is foundational to Nopak’s growth strategy and is intended to develop into higher-level inside sales or technical sales responsibilities over time.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as a primary point of contact for customers regarding orders, quotes, and general inquiries
• Assist in processing customer orders accurately and efficiently within Nopak’s ERP system
• Responding to customer requests, order status, lead times, and delivery changes by phone and email in a timely manner
• Support distributor relationships through professional, consistent communication
• Assist in the preparation of customer quotes under the guidance of the Inside Sales Representatives
• Coordinate with engineering, production, and supply chain to confirm specifications, pricing, and lead times
• Assist with quote follow-up and documentation as part of the sales process
• Identify repeat order opportunities and alert the sales team to potential growth opportunities
• Work closely with engineering, production, purchasing, and quality teams to ensure customer requirements are met
• Help manage order changes, revisions, approvals, and documentation updates
• Escalate issues appropriately while maintaining a customer focused approach
• Resolves issues by working with the customer, Inside Sales team and/or other departments
• Follow established sales and customer service processes while contributing ideas for improvement
• Maintain accurate customer and order data within ERP system
• Support training initiatives and documentation of standard work

Description of other duties:

Completes data entry, generates sales quotations and handles customer inquiries. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM QUALIFICATIONS:

• Professional, customer-first mindset
• Ability to manage multiple priorities in a fast-paced environment
• Comfort working with ERP systems and Microsoft Office
• Strong organizational skills with high attention to detail
• Requires excellent oral and written communication skills to effectively communicate with customers, employees and management
• Strong listening and sales skills

PREFERRED QUALIFICATIONS:

• 2+ years of experience in customer service or account support in a manufacturing environment
• Self-Motivated with a proven track record in technical sales
• Experience working with distributors or OEM customers
• Comfortable with technical sales and customer service
• Familiarity with reading basic engineering drawings or specifications
• Exposure to quoting, pricing, or order management processes

PHYSICAL AND MENTAL DEMANDS:

While in the office performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift 10-20 pounds while moving product or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.