Customer Support Specialist

i3logix; Denver (CO); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k after 1 year of employment

Paid Time Off

Paid Family and Medical Leave

Paid holidays

Earned Wage Access

Job summary

i3logix in Denver is seeking a Customer Support Specialist for its i3screen platform. This in-person role supports customers, coordinates integrations, and works with a network of clinics and labs to ensure smooth drug screening operations.

The ideal candidate will have strong communication, multitask effectively, and be available 9:30 am–6 pm MT, Monday–Friday. Competitive benefits include health, dental, vision, and 401k after 1 year.

Qualifications

• Must be available to work 9:30 am - 6 pm MT, M-F.
• Proficient with Google Workspace and MS Office 365 (Excel & Word).
• Excellent communication with staff and customers.
• Ability to multitask and stay organized.
• Team player with attention to detail.

Responsibilities

• Answer customer calls and email inquiries with high service level.
• Assist with department projects and process improvement.
• Account setup, changes, and coordination of collection site matches.
• Provide customer training on procedures and operating tools.
• Complete daily tasks and meet benchmarks.
• Facilitate drug testing process for donor and client.

Skills

Shift 9:30-6 MT

Google Workspace

Microsoft Office 365

Excel

Word

Communication skills

Multitasking

Team player

Tools

Google Workspace

Office 365

Excel

Word

Job description

About i3screen:

i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable, and customizable solution available on the market today. For more information, visit www.i3screen.com .

*This is an in-person position available at our Denver (80238) office. We are specifically looking for someone who can fill the 9:30 am - 6 pm, Monday - Friday shift.*

The Customer Support Specialist position has cross-functional duties within the organization. This person will answer customer calls and email inquiries, support customer integrations, account setup, and management. This position also interacts greatly with a network of Occupational Health Clinic vendors, collection facilities, and laboratories in coordinating and maintaining vendor services and drug screening results. This department is critical for supporting the customers using the i3screen platform. The position requires acquired knowledge of Department of Transportation drug screening regulations and individual customers’ drug-free workplace policies. High-level attention to detail, customer service, document management, data entry, and organization is required.

Specific duties include but are not limited to:

• Communicate and respond to all customer email requests and handle incoming and outgoing calls promptly with a high level of customer service and professionalism
• Assist with department projects and process improvement
• Account setup, account changes, and coordination of collection site matches
• Perform customer training on procedures and operating tools
• Complete daily tasks as assigned
• Meet established benchmarks as assigned by management
• Facilitate the drug testing process for the donor and client
• Other tasks as assigned

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Required Skills:

• Available to work 9:30 am - 6 pm MT, M-F
• Google Workspace - Intermediate Skill
• Microsoft Office 365 - Intermediate Skill; Excel & Word
• Excellent communication skills relating to both staff members and customers
• Ability to multitask
• Consistency in productivity and performance
• Team Player

Highly Preferred Experience:

• Customer Service - 1 year
• Client Accounts Management - 1 year
• Call Center - 1 year
• Experience in the drug testing industry

Working Conditions:

• Work is performed in a standard office environment and requires the ability to operate standard office equipment, including a computer, keyboard, mouse, and phone. Candidates must be able to sit or stand for extended periods of time and perform repetitive motion, with substantial movements (motions) of the wrists, hands, and/or fingers (typing and navigating a computer); may need to reach, stoop, bend, or kneel occasionally. Specific vision abilities required by this job include close vision requirements due to computer work. Candidates must also be able to lift and carry small parcels, packages, and other items, and walk short distances. There is moderate office noise present at all times (i.e., business office with computers, phone, and printers, light foot traffic).

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Health insurance
• Dental and vision insurance
• Colonial Life insurances
• 401k after 1 year of employment
• Paid Time Off
• Paid Family and Medical Leave
• Paid holidays
• Earned Wage Access

Pay:

• $19.50 - $22.50 hourly

Pay will not be below any applicable local minimum wage.

i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Per Colorado law, i3logix does not request or require applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution on the initial employment application. Applicants are permitted to remove any age-identifying information from their resumes or transcripts.

i3logix is committed to fair hiring practices and complies with the Colorado Chance to Compete Act. We encourage all qualified candidates to apply. Criminal history inquiries will only be conducted for candidates who have reached the conditional offer stage, and a conviction will not automatically disqualify an applicant for employment.

Employment is contingent upon the successful completion of a pre-employmentno-THC drug screen and background check.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact [e-mail].