Customer Support Specialist

Signal Tru Brand; Charlotte (NC); On-site; USD 45,000 - 58,000; Full time

Job summary

A dynamic branding and communications agency in Charlotte is seeking a Customer Support Specialist. The role involves responding to customer inquiries, troubleshooting issues, and ensuring exceptional service. Ideal candidates possess strong communication skills and a problem-solving mindset. Join a supportive team that values professionalism and growth.

Benefits

Competitive salary

Opportunities for career growth

On-the-job training

Supportive team environment

Paid time off and holidays

Health and wellness benefits

Qualifications

• Minimum of 1 year of experience in a customer support or customer service role.
• Strong verbal and written communication skills.
• Reliable, detail-oriented, and team-focused.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems.
• Troubleshoot issues and provide clear, accurate solutions.
• Collaborate with internal departments to resolve customer concerns.

Skills

Communication

Problem Solving

Time Management

Education

High School Diploma

Associate or Bachelor’s Degree

Tools

CRM Software

Job description

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About Us

Signal Tru Brand is a forward-thinking branding and communications agency based in Charlotte, NC. We specialize in helping businesses create impactful and consistent brand messaging across various platforms. Our mission is to deliver results-driven strategies that support growth and innovation. At Signal Tru Brand, we value professionalism, attention to detail, and a collaborative spirit.

Company Description

About Us

Signal Tru Brand is a forward-thinking branding and communications agency based in Charlotte, NC. We specialize in helping businesses create impactful and consistent brand messaging across various platforms. Our mission is to deliver results-driven strategies that support growth and innovation. At Signal Tru Brand, we value professionalism, attention to detail, and a collaborative spirit.

Job Description

Job Description

We are currently seeking a Customer Support Specialist to join our team in Charlotte, NC. This role is ideal for someone with excellent communication skills and a problem-solving mindset. The successful candidate will handle customer inquiries, resolve issues efficiently, and provide professional service that upholds the values of Signal Tru Brand.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner
• Troubleshoot issues and provide clear, accurate solutions
• Maintain up-to-date knowledge of company products, services, and procedures
• Document all customer interactions and follow up when necessary
• Collaborate with internal departments to resolve customer concerns
• Monitor customer satisfaction and suggest process improvements when appropriate
• Ensure a high level of customer retention through exceptional service
  
  

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Minimum of 1 year of experience in a customer support or customer service role
• Strong verbal and written communication skills
• Ability to manage time effectively and handle multiple tasks
• Problem-solving skills and a customer-first attitude
• Familiarity with CRM software is a plus
• Reliable, detail-oriented, and team-focused
  
  

Additional Information

Benefits

• Competitive salary ($45,000 – $58,000 per year)
• Opportunities for career growth and professional development
• On-the-job training to develop customer service and communication skills
• Supportive team environment
• Paid time off and holidays
• Health and wellness benefits

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Public Relations and Communications Services

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