Customer Support Specialist for voice and chat account

Creatunity LLC; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A rapidly growing marketing agency and e-commerce company is seeking a Customer Support Specialist to provide exceptional service through voice and chat. The role involves resolving customer inquiries, maintaining records, and collaborating with the team to enhance customer experience. This is a fully remote position offering various benefits, including performance bonuses and health insurance reimbursement.

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

Qualifications

• 2+ years of experience in a customer support role.
• Native Speaker level proficiency in Filipino and English.

Responsibilities

• Responding to inquiries and complaints from customers via voice calls and/or chat.
• Troubleshooting technical issues and escalating complex problems.

Skills

Communication

Problem-Solving

Education

Bachelor's degree

Tools

Gorgias

Job description

Description

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
️ Troubleshooting technical issues and escalating complex problems to the appropriate department
️ Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal

Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote

9 AM - 5 PM CST