Customer Support Service Specialist (Mid-Level or Lead)

Boeing; Utah; On-site; USD 82,000 - 141,000; Full time

Job summary

Boeing Defense, Space & Security seeks a Customer Support Service Specialist (Mid-Level or Lead) to support the GuSSC program at Hill AFB, UT or Layton, UT. The role emphasizes sustaining labs, managing equipment, and providing technical support for mission-critical software development programs.

The position requires a BS in engineering or related fields and 5+ years (Level 3) or 9+ years (Level 4) of relevant experience, plus strong problem-solving skills and lab operations expertise.

Qualifications

• BS degree in Engineering or related field as listed in the job description.
• Level 3: 5+ years of related work experience with a bachelor’s degree or equivalent.
• Level 4: 9+ years of related work experience with a bachelor’s degree or equivalent.
• 5+ years of experience with technical problem resolutions across components, harnesses, subsystems and systems.

Responsibilities

• Provide PFA Lab (classified) and PADS Lab (unclassified) technical support for maintenance, repair and preventative measures.
• Provide technical support for maintenance, repair and preventive measures for customers.
• Apply technical knowledge to research, develop, test and evaluate operations, support programs, modifications, repairs and data.
• Communicate design and operational issues with engineering.
• Develop in-service correspondence for safe operation and maintenance of equipment.
• Participate in accident investigation team or support team.
• Participate in disabled product on-site surveys to assess damage extent.
• Adapt existing test procedures.
• Ensure GFE and classified items are tracked, managed and inventoried.

Skills

Technical troubleshooting

Lab support

Windows OS

Education

Bachelor of Science degree in Engineering/Engineering Tech/CS/Data Science/Math/Physics/Chemistry

Tools

Windows OS

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Defense, Space & Security (BDS) team is seeking a Customer Support Service Specialist (Mid-Level or Lead) to support the Guidance Subsystem Support Contract (GuSSC) program in Hill Air Force Base, UT or Layton, UT. Boeing Defense and Space Systems is growing in the area of aircraft, missile, weapons, and autonomous system guidance, navigation, and control (GNC) system design, development, integration, and test.

The InterContinental Ballistic Missile (ICBM) Minuteman III Guidance Engineering team is looking for motivated, talented individuals to join this robust long-term program. The candidate supports sustainment operating as the PFAS and PADS Labs Manager. The key to this position is the ability to keep equipment and labs in an operational ready state.

Position Responsibilities:

• Provide PFA Lab (classified) and PADS Lab (unclassified) technical support for maintenance, repair, and preventative measures that ensure continued safe and reliable operations for mission critical software development programs.
• Provide technical support for maintenance, repair, and preventive measures that ensure continued safe and economic operations for customers
• Apply technical knowledge to research, develop, test, and evaluate operations, support programs, modifications, repairs, and technical data
• Communicate design and operational issues and concerns with engineering
• Develop in-service correspondence for continued safe operation and maintenance of equipment
• Participate in accident investigation team or support team
• Participate in disabled product on-site surveys to assess extent of damage
• Adapt existing test procedures
• Ensure GFE and classified items are tracked, managed, and inventoried

Basic Qualifications (Required Skills and Experience):

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
• Level 3: 5+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education
• Level 4: 9+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education
• 5+ years of experience with technical problem resolutions at various levels: component parts, harness subassemblies and assemblies, subsystem and system integration

Preferred Qualifications (Desired Skills and Experience):

• Experience working with and troubleshooting computers and computing equipment (cables, IO interfaces)
• Experience inspecting, cleaning, and troubleshooting circuit cards
• Experience with Windows Operating Systems
• Cybersecurity experience (access control, user admin control, systems security, and backups)

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features:

• Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with immediate 100% vesting.
• Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:

Level 3: $82,450-$111,550

Level 4: $104,550-$141,450

Applications for this position will be accepted until Oct. 12, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.