Customer Support & Scheduling Specialist

Cheney Door Company; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

401(k) with employer match

Paid time off and holidays

Employee discount on products &amp

Job summary

Cheney Door Company is seeking a Customer Service Representative to be the first point of contact across phone, email, chat, and SMS in our Wichita, KS location.

You will handle appointment scheduling, service coordination, lead capture, and customer issue resolution while delivering an exceptional customer experience. Join a team focused on integrity, quality, and community involvement in a fast-paced environment.

Qualifications

• 1+ year of customer service experience.
• Experience handling inbound/outbound inquiries across channels.
• Proficient with scheduling and basic data entry.

Responsibilities

• Handle inbound/outbound customer interactions via phone, email, chat, and SMS.
• Schedule service appointments and coordinate with dispatch.
• Capture lead information and support follow-ups.
• Maintain accurate documentation in CRM systems.

Skills

Customer service excellence

Multi-channel communication

CRM systems

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Cheney Door Company is seeking a Customer Service Representative to be the first point of contact across phone, email, chat, and SMS in our Wichita, KS location.

You will handle appointment scheduling, service coordination, lead capture, and customer issue resolution while delivering an exceptional customer experience. Join a team focused on integrity, quality, and community involvement in a fast-paced environment.