Customer Support Reps

System One; City of Albany (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health benefits

401(k) participation

Dental and vision coverage

Life insurance options

Job summary

A staffing agency is seeking a Customer Service Specialist II in Albany, New York, to support the Medicaid Management Information System program. In this hybrid role, you will answer inbound calls from Medicaid Providers regarding billing and enrollment. Candidates should have a minimum of 2 years of customer service experience and strong skills in Microsoft Office. Strong communication and adaptability are crucial for success in this role. Join us for a rewarding career and contribute to meaningful projects.

Qualifications

• 2+ years of customer service experience required.
• Strong Microsoft Office skills including Word, Excel, and PowerPoint.
• Effective telephone and verbal communication skills essential.

Responsibilities

• Answer inbound phone calls from Medicaid Providers.
• Assist providers with understanding Medicaid claims.
• Manage calls without a script.

Skills

Customer service experience

Strong Microsoft Office skills

Strong telephone and verbal communication skills

Adaptability to different personality types

Multi-tasking and time management

Job description

Overview

Customer Service Specialist II – Albany, New York (Hybrid) – 18 hour pay.

Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

Responsibilities

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

Qualifications

• Required Experience: 2+ years of customer service experience
• Required Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Required Skills and Abilities: Strong telephone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task and manage time effectively

Benefits

System One offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

EEO Statement

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.