Customer Service Representative (Travel Industry)

Hjbtravels; Portland (ME); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part time or full time)

Growth opportunities within the travel industry

Supportive and collaborative team environment

Job summary

A travel industry company is seeking a motivated Customer Service Representative to assist clients with travel-related inquiries, booking processes, and ensure a seamless experience. Ideal candidates will have strong communication skills and a desire to learn about travel. This position offers flexibility, training, and opportunities for growth in a supportive team environment, making it perfect for anyone passionate about helping others while exploring the travel sector.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive attitude.
• Interest in travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information regarding destinations and procedures.
• Maintain professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates.

Skills

Strong communication and interpersonal skills

Customer service experience

Time management

Detail-oriented

Solution-focused attitude

Interest in travel industry

Job description

Job Description

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer

• Training and ongoing support
• Flexible work options (part time or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment