Customer Support Representative - Front Desk Associate

Fred Astaire Dance Studios - Colorado; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the dance industry is expanding its team and seeking a Customer Support Representative - Front Desk Associate. This role is essential for enhancing the client and staff experience. The ideal candidate enjoys engaging with people, has strong organizational skills, and thrives in a fast-paced environment. The position offers a fun work atmosphere with opportunities for professional growth and development.

Benefits

Professional Training

Opportunities for Advancement

PTO/Vacation

Health and Wellness Benefits

Qualifications

• Successful Customer Support representative experience.
• Excellent written and verbal communication skills.

Responsibilities

• Greet students daily and answer questions about accounts.
• Help keep information organized to support management.

Skills

Customer Support

Time Management

Customer Service

Communication

Organizational Skills

Problem Solving

Interpersonal Skills

Job description

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We are growing! Fred Astaire Dance Studios is excited to expand our team of professionals. We are currently hiring for a Customer Support Representative - Front Desk Associate. Do you enjoy making others smile, helping those around you, staying organized, and thriving in a fast-paced environment? If so, this might be the perfect opportunity for you.

This role is crucial to the client, staff, and studio experience. You will greet students daily, answer questions about their accounts and studio activities, and help keep information organized to support management and staff. A love of people and building rapport is essential as you engage with potential new clients and share how dance can enrich their lives. If this sounds like a great fit, please apply quickly as we are eager to hire this new team member soon.

Requirements

• Successful Customer Support representative experience
• Excellent time management and multi-tasking skills
• Outstanding customer service skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Team-oriented and unselfish attitude
• Willingness to accept coaching and feedback
• Attention to detail and problem-solving skills
• Strong interpersonal skills to work with students of all ages

Benefits

• A high-energy, fun-filled work environment
• Top-tier initial and ongoing professional training
• Development programs for business skills enhancement
• Opportunities for professional advancement, including studio ownership
• Competitive salary based on experience
• Opportunities to earn bonuses
• Benefits such as PTO/vacation (full-time), continuing education, health, and wellness benefits

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service