Customer Support Representative (DIP)

PBS Systems; United States; Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Professional Development

Health benefits

Paid Time Off

Inclusive culture

Employee recognition

Competitive compensation package

Staff discounts

Job summary

PBS Systems is seeking a Technical Support Specialist for our DIP division. This fully remote role accepts candidates from anywhere in the USA and focuses on delivering timely technical assistance, troubleshooting, and customer-focused support via email, SMS, and phone.

You will work with Salesforce and internal tools to ensure high-quality service. As a primary contact for clients, you will resolve issues, document interactions in Salesforce, and escalate complex cases as needed, contributing

Qualifications

• Previous experience using Salesforce or a similar CRM
• Familiarity with dealership operations and common automotive industry tools
• Excellent communication skills

Responsibilities

• Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication.
• Respond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channels.
• Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery.
• Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.

Skills

Salesforce CRM familiarity

Dealership operations knowledge

Excellent communication skills

Job description

Company Name: PBS Systems

Job Location: Remote - USA

Job Type: Full-time, Permanent

No. of Openings: 01

Job Requirements: n/a

Reports To: Customer Support / Integration Manager (DIP)

Internal Job Title: Customer Support Representative

Compensation: US$ 21-23

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

Dealer Image Pro (DIP), a division of PBS, helps dealerships create consistent, high-quality vehicle photos, videos, and 360° experiences that drive faster sales, combining powerful software, AI and hand‑edited imaging, and hands‑on training to streamline merchandising from capture to publishing.

At PBS and DIP, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role:

The Technical Support Specialist at DIP, serves as the primary point of contact for clients, delivering timely technical assistance and troubleshooting support via email, SMS, and phone. This role requires strong problem‑solving skills, clear and professional communication, and a customer‑focused approach to ensure a consistently high-quality support experience.

This is a fully remote opportunity for candidates based anywhere in the USA.

Job Responsibilities:

• Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication.
• Respond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channels.
• Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery.
• Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.

MUST HAVE Skills:

• Previous experience using Salesforce or a similar CRM
• Familiarity with dealership operations and common automotive industry tools
• Excellent communication skills

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Comprehensive health benefits - Medical and dental coverage to support your well‑being.
• Paid Time Off – Generous PTO to help you recharge and maintain work‑life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance‑based incentives
• Competitive compensation package –
  • Competitive annual base salary
  • Additional performance incentives
  • Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment‑equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at [e-mail]