Customer Support Representative / Contact Center Agent (Remote)

Aureon; Omaha (NE); Remote; USD 30,000 - 45,000; Full time

Job summary

Aureon is looking for a Customer Support Representative to provide remote assistance to customers via telephone and email. The representative will ensure customer questions are addressed thoroughly and maintain records in the ticketing system. This entry-level position offers professional growth opportunities and a comprehensive benefits package for full-time employees, including health insurance and 401K.

Benefits

Opportunities for professional growth

100% remote working employment model

Comprehensive training on applications

Health, Dental, Vision, and Life Insurance Plans

401K plan

Paid Time Off (PTO)

Qualifications

• High school diploma is required.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Perform telephone and email support ensuring customer issues are resolved.
• Continually improve cognitive and customer service skills through training.

Skills

Interpersonal skills

Written communication

Oral communication

Problem solving

Dependability

Creative thinking

Education

High school or equivalent

Job description

Customer Support Representative / Contact Center Agent (Remote)

Customer Support Representative / Contact Center Agent (Remote)

• Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
• E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
• Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
• Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
• Support coworkers – provide procedural advice and assistance to other representatives.
• Help maintain and ensure positive working relationships with support clients.
• Provide all support functions within the guidelines of the contact center and client policies and procedures.
• Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.
  
  

Job Details

Description

Job Responsibilities:

• Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
• E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
• Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
• Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
• Support coworkers – provide procedural advice and assistance to other representatives.
• Help maintain and ensure positive working relationships with support clients.
• Provide all support functions within the guidelines of the contact center and client policies and procedures.
• Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.
  
  

What can Aureon offer you?

• Opportunities for professional growth, development, and advancement within the organization
• 100% remote working employment model
• Comprehensive training on hardware and software applications for qualified applicants
• Knowledge and experience relating to basic computer applications
• Competitive compensation and full benefits package for full-time employees
• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
  
  

Required Education

• High school or equivalent
  
  

Required Skills

• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
• Excellent written and oral communication skills, including strong listening skills
• Intermediate to advanced computer skills with emphasis on Internet knowledge
• Aptitude for providing superior customer care
• Must exhibit dependability, adaptability and flexibility
• Basic math skills
• Creative thinking and reasoning ability
  
  

Preferred Skills

• Experience in sales, marketing, or promotions
  
  

Working Conditions And Physical Requirements

• Primarily indoor work primarily in office environment
• Frequent utilization of manual dexterity and visualizing of computer screen
• No unusual physical requirements
  
  

Call Center, Customer Service, Inbound, Remote

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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