Customer Support Representative - COBRA

iSolved HCM; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in HCM technology is seeking a Full-Time Customer Support Representative for their COBRA team. This remote position offers an opportunity to enhance customer experiences while enjoying a supportive environment and competitive benefits. Ideal candidates will possess strong communication and problem-solving skills, along with a commitment to delivering exceptional service.

Benefits

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Time Off

Competitive Salary

Qualifications

• 2-3 years of experience in a professional customer-facing office environment.
• Strong customer service skills.
• Proficiency in problem analysis and troubleshooting.

Responsibilities

• Respond to customer inquiries with professionalism and accuracy.
• Manage COBRA and FBA Customer Support phone queues.
• Maintain precise documentation of all communications.

Skills

Communication

Problem Solving

Organizational Skills

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Are you ready to embark on a thrilling journey in customer service? As a Full-Time Customer Support Representative for our COBRA team at isolved, you'll be at the forefront of transforming client experiences! Work from the comfort of your home while connecting with diverse individuals and solving their challenges with empathy and integrity. Experience the excitement of being part of a high-performance culture that values teamwork and innovation.

You'll leverage your exceptional communication skills in a dynamic, customer-centric environment, turning inquiries into delightful solutions. Additionally, you'll get to showcase your problem-solving prowess and strengthen relationships with our clients, making a genuine impact every day. Join a fun and flexible team that celebrates your contributions and desires your growth! You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Flexible Time Off. This is not just a job; it's a chance to reshape the HR landscape while enjoying the freedom of a fully remote position!

isolved: Our Story

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes, HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

What does a Customer Support Representative - COBRA do?

In this exciting role, you'll respond to customer inquiries with professionalism and accuracy, employing your adept probing skills to fully understand and meet their needs. Adopting our "leave no stone left unturned" philosophy, you'll ensure that every interaction is thorough and engaging. You will actively manage the COBRA and FBA Customer Support phone queues, resolve issues with a sense of urgency, and provide timely follow-ups on unresolved matters. Escalating complex concerns according to our standard operating procedures, you'll maintain precise documentation of all communications and complete assigned tasks efficiently.

With opportunities for skill enhancement through customer service training, this role promises growth and success in a supportive, energetic environment where you can truly make a difference!

What you need to be successful

To thrive as a Customer Service Representative- COBRA, you'll need a diverse set of skills and a passion for delivering outstanding customer experiences.

• Proficiency in Microsoft Office
• Strong organizational and communication skills will empower you to multitask seamlessly in our fast-paced environment, ensuring that every customer query is addressed promptly and accurately.
• Proficiency in problem analysis, troubleshooting, and problem-solving will enhance your ability to resolve issues efficiently.
• A high school diploma or equivalent, coupled with 2-3 years of experience in a professional customer-facing office environment
• Strong customer service

Ready to join our team?

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!