Customer Support Representative - Chat (Not Remote Position)

Lensa; College Station (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the IT Services sector is looking for a Customer Support Representative specializing in chat interactions. This entry-level role involves engaging with customers online, providing information, and generating leads. The ideal candidate will have strong communication skills and a positive attitude, thriving in a fast-paced environment. The position offers competitive benefits and a supportive work culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Onsite Dining

Fitness Center

Qualifications

• Previous retail customer service or automotive industry experience is advantageous.
• Strong multitasking skills; gaming experience is a plus.

Responsibilities

• Engage and assist customers through online chat inquiries.
• Provide accurate information about products and services via chat.
• Facilitate appointment scheduling and collect customer contact information.

Skills

Customer Service

Multitasking

Communication

Adaptability

Job description

Customer Support Representative - Chat (Not Remote Position)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Reynolds & Reynolds Inc, is seeking professionals. Apply via Lensa today!

Position Description

Gubagoo, a subsidiary of Reynolds and Reynolds, is seeking a Customer Support Representative specializing in chat interactions to support our team. You will engage in online conversations with customers on behalf of automotive dealer clients, aiming to positively represent their brand and convert conversations into leads that drive revenue.

Company Culture

Gubagoo fosters a professional yet relaxed and enjoyable work environment. We seek individuals who exude positivity and energy, value exceptional customer service, and thrive in a technology-driven setting.

Responsibilities

• Engage and assist customers through online chat inquiries
• Provide accurate information about products and services via chat
• Facilitate appointment scheduling, focusing on specific details
• Collect customer contact information for lead generation and client evaluation
• Summarize customer interactions based on their needs for client consideration
• Develop and update a knowledge repository on products and services

Available Shifts

Candidates must be available to work one of the following full-time shifts:

• 7:00 AM - 3:30 PM (Off on Sundays and Mondays)
• 10:00 AM - 6:30 PM (Off on Sundays and Wednesdays)
• 12:00 PM - 8:30 PM (Off on Sundays and Tuesdays)

Training

During the first week, work Tuesday to Saturday, 10:00 AM - 6:30 PM, before transitioning to the assigned shift.

Requirements

• Previous retail customer service or automotive industry experience is advantageous but not mandatory
• Proficiency in basic internet and Windows-based computer operations
• Strong multitasking skills; gaming experience is a plus
• Positive and professional attitude
• Exceptional written and verbal communication skills
• Adaptability to change and a fast-paced environment

Benefits

Our associates receive medical, dental, vision, and life insurance, company contributions to HSA, a 6% 401(k) match, and paid time off. At our College Station facility, enjoy training programs, amenities like onsite dining with complimentary meals, a fitness center, and medical center. Participate in sports, social leagues, and volunteering initiatives. Reynolds & Reynolds promotes a non-smoking environment and is an equal opportunity employer.

Salary

Competitive salary based on experience.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting