Part-time Customer Support Representative - Chat (Not Remote Position)

The Reynolds and Reynolds Company; College Station (TX); Remote; USD 25,000 - 35,000; Part time

Job summary

An established industry player is looking for a Part-time Customer Support Representative specializing in chat interactions. This role involves engaging with customers online, providing accurate product information, and facilitating appointment scheduling. The company promotes a positive and enjoyable work culture, making it an excellent opportunity for those who thrive in a technology-driven environment. If you are passionate about customer service and want to make a difference, this role is perfect for you.

Qualifications

• Strong customer service skills with a focus on chat communication.
• Ability to generate leads and assist customers effectively.

Responsibilities

• Engage with customers through online chat to assist with inquiries.
• Collect customer information for lead generation and scheduling.

Skills

Customer Service

Chat Communication

Lead Generation

Education

High School Diploma

Job description

Part-time Customer Support Representative - Chat (Not Remote Position)

Join to apply for the Part-time Customer Support Representative - Chat (Not Remote Position) role at The Reynolds and Reynolds Company.

Gubagoo, a subsidiary of Reynolds and Reynolds, is seeking a Customer Support Representative specializing in chat interactions to strengthen our team. In this role, you will engage in online conversations with customers on behalf of our automotive dealer clients, aiming to positively represent their brand and convert conversations into leads that drive revenue.

Company Culture

Gubagoo fosters a professional yet relaxed and enjoyable work environment. We seek individuals who exude positivity and energy, value exceptional customer service, and thrive in a technology-driven setting.

Responsibilities

• Engage and assist customers with various inquiries through online chat
• Provide accurate information regarding products and services via chat
• Facilitate appointment scheduling with attention to specific details
• Collect customer contact information for lead generation and client evaluation
• Summarize customer interactions based on their specific needs for client consideration
• Develop and update a knowledge repository on the latest products and services

Work Schedule

We’re looking for team members who can commit to working at least 4-hour time blocks between 7:00 AM and 8:30 PM after the initial week of training.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Software Development, Motor Vehicle Manufacturing, Advertising Services