Customer Support Representative- Case Examination

Federal Reserve Bank (FRB) in; Minneapolis (MN); On-site; USD 43,000 - 66,000; Full time

Job summary

An established industry player is seeking a Customer Support Representative to join their Treasury Services Department. This role offers a unique opportunity to enhance your professional skills in a supportive environment, focusing on customer service excellence. You will engage directly with the public, ensuring compliance and accuracy while utilizing various software applications. With no nights or weekends required, this full-time position promotes a healthy work-life balance. Join a team committed to diversity and inclusion, where your contributions will make a meaningful impact on the community and the organization.

Benefits

Healthcare (Medical, Dental, Vision)

401(k) match and pension plan

Paid time off and holidays

Subsidized transportation

Educational assistance

On-site fitness facilities

Professional development opportunities

Qualifications

• 1 year of customer service experience or equivalent education.
• Proficient in computer skills and data entry.

Responsibilities

• Review forms and legal evidence for accuracy and compliance.
• Respond to customer inquiries via phone or written communication.

Skills

Customer Service

Problem-Solving

Attention to Detail

Communication

Time Management

Education

Associate's Degree

Tools

Microsoft Office

Web Applications

Job description

Customer Support Representative - Case Examination (Administrative)

Company

Federal Reserve Bank of Minneapolis

Are you looking for a position that allows you to grow professionally in a customer service environment?

About the Role

The Federal Reserve Bank of Minneapolis' Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. Our operations serve the general public, examine documents, and work with various computer applications.

Benefits:

• No nights
• No weekends
• Onsite work is essential, with in-office presence required 5 days a week for meetings and collaboration.

Responsibilities:

1. Review and examine forms, legal evidence, savings bonds, and other information to ensure accuracy and compliance with regulations and procedures.
2. Exceed established metrics for accuracy, timeliness, and completeness.
3. Maintain accurate customer records and utilize multiple software applications for data retrieval and communication.
4. Apply department policies, controls, and guidelines; interpret regulations and suggest procedural improvements.
5. Respond to customer inquiries via phone or written communication, providing support and clarifying policies.
6. Support team members as needed.

Qualifications:

1. Associate's degree or equivalent experience preferred.
2. At least 1 year of customer service or related experience, or equivalent education.
3. Proficient in computer skills, including data entry and navigating multiple applications; experience with Microsoft Office and web applications.
4. Strong customer service, problem-solving, adaptability, attention to detail, communication, and time management skills.
5. U.S. citizen or lawful permanent resident with at least three years of legal residency.

Additional Information:

Salary ranges from $43,900 to $65,800, based on experience and qualifications.

Benefits include:

• Healthcare (Medical, Dental, Vision)
• 401(k) match and pension plan
• Paid time off and holidays
• Subsidized transportation
• Educational assistance
• On-site fitness facilities
• Professional development opportunities

The Minneapolis Fed is committed to diversity, equity, and inclusion, providing equal employment opportunities and fostering a respectful environment.

Employment Details

• Full-time, Regular, Non-exempt
• Customer Experience Family Group
• First shift (U.S. standard hours)

Always verify and apply through official Federal Reserve System Careers channels or verified social media.