Customer Support Representative

Rillet; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Rillet is seeking a proactive Customer Support Specialist to help finance and accounting teams use our AI-native ERP. You will handle tickets, document resolutions, and communicate clearly through async channels to keep customers informed.

In this role, you will triage issues with engineering and customer success, contribute to our knowledge base, and surface recurring patterns to improve our product. A fast-paced environment rewards clear writing and quick learning.

Qualifications

• 6 months to 2 years in a customer-facing role.
• Strong written communication skills for async channels.
• Ability to learn complex products quickly in a fast-paced environment.

Responsibilities

• Resolve inbound support tickets including general knowledge, bug triage, and data requests.
• Communicate clearly and professionally with customers via async channels.
• Triage and escrow issues to Customer Success or Engineering with full context.
• Contribute to the internal knowledge base by documenting resolutions and product behavior.
• Partner with leadership to surface customer patterns to Product and Engineering.

Skills

Customer support

Written communication

Quick learner

Tools

Pylon

Linear

Support tooling

Job description

About the Company

Rillet is an AI-native ERP serving accounting and finance teams. Backed by $100M from leading investors like Sequoia and a16z, Rillet provides a unified source-of-truth data model and automated workflows to help high-growth companies run their numbers at the speed of AI.

Responsibilities

• Resolve inbound support tickets including general knowledge, bug triage, and data requests
• Communicate clearly and professionally with customers via async channels
• Triage and escrow issues to Customer Success or Engineering with full context
• Contribute to the internal knowledge base by documenting resolutions and product behavior
• Partner with leadership to surface customer patterns to Product and Engineering

Requirements

• 6 months to 2 years in a customer-facing role
• Strong written communication skills for async channels
• Ability to learn complex products quickly in a fast-paced environment

Preferred Qualifications

• Familiarity with accounting concepts or finance workflows
• Experience with Pylon, Linear, or similar support tooling
• Experience with accounting-adjacent products