Customer Support Representative

Terraprobe Inc.; United States; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Team environment

Job summary

Terraprobe Geoscience Corp. in Canada is seeking a detail-oriented Customer Support Representative to be the primary contact for engineering clients and field teams.

You will handle inbound inquiries, process service requests, and coordinate scheduling from project initiation to report delivery. Ideal candidates have 1–3 years in customer service or dispatch, are fluent in professional English, and comfortable using CRMs or scheduling software in a fully remote setup with a dedicated home

Qualifications

• 1–3 years of experience in customer service, administrative support, dispatch, or client operations (technical/engineering services a plus).
• Clear, professional English communication (written and spoken).
• Tech-savvy with experience using ticketing tools, CRMs, or scheduling software.

Responsibilities

• Handle inbound client communications via email, phone, and online portals with speed and professionalism.
• Assist clients with booking GPR scanning, utility locating, and site investigations.
• Log project scope, site accessibility, and contact details into scheduling systems.

Skills

Customer Service

Administrative Support

Scheduling Tools

CRM Systems

Tools

CRM Software

Ticketing Systems

Job description

Location

100% Remote - Open to qualified candidates residing in and authorized to work within Canada.

About Terraprobe Geoscience Corp

Terraprobe Geoscience Corp. is a leading provider of non-destructive subsurface investigation services across Western Canada. Specializing in Ground Penetrating Radar (GPR), utility locating, and concrete scanning, Terraprobe delivers precise, high-resolution subsurface imaging for engineering, construction, and environmental projects. Based in Metro Vancouver (Coquitlam, BC), our team is dedicated to safety, technical accuracy, and outstanding client communication.

Role Overview

We are seeking a detail-oriented, proactive Customer Support Representative to join our client services team. In this role, you will serve as a primary contact for engineering clients, general contractors, site managers, and field technicians. You will manage inbound inquiries, process service intake requests, coordinate schedule updates for field teams, and ensure an efficient administrative flow from project initiation to final report delivery.

Key Responsibilities

• Handle inbound client communications via email, phone, and online request portals with speed and professionalism.
• Assist clients with booking GPR scanning, utility locating, and site investigation services across our coverage areas.
• Log client project scope, site accessibility details, and contact information into internal scheduling systems.
• Coordinate communication between project managers, field operations, and clients regarding scheduling adjustments or weather updates.
• Prepare, process, and send initial project documentation, quotes, and preliminary service details.

Qualifications

• 1 to 3 years of experience in customer service, administrative support, dispatch, or client operations (experience in technical, construction, or engineering services is a plus).
• Clear, professional English communication skills (written and spoken).
• Tech-savvy with strong organization skills and experience using ticketing tools, CRMs, or scheduling software.
• Reliable self-management capability in a 100% remote setting, supported by a dedicated home workspace and high-speed internet.

Compensation & Benefits

• Pay Range: $22.00 - $26.00 per hour CAD.
• 100% Remote flexibility operating on Pacific/Mountain time zones.
• Collaborative and supportive team environment within an industry-leading technical services firm.

Terraprobe Geoscience Corp. is an Equal Opportunity Employer.