Customer Support Representative

TechPerspect; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company specializing in IoT-based eMobility solutions is seeking a Customer Support Executive to enhance customer satisfaction. The role involves resolving queries via multiple communication channels, requiring strong communication skills and proficiency in English, Hindi, Malayalam, and Kannada. Join a dynamic team focused on delivering exceptional service.

Qualifications

• Graduate or Undergraduate qualification required.
• Proficiency in English, Hindi, Malayalam, and Kannada is mandatory.

Responsibilities

• Respond to customer queries via calls and emails.
• Handle customer escalations effectively.
• Document and improve technical support processes.

Skills

Communication skills

Service-oriented mindset

Enthusiastic attitude

Adaptability

Comprehension skills

Team player

Education

Graduate or Undergraduate

Job description

Profile: Customer Support Executive (Malayalam & Kannada)

Location: Remote

Process: Voice, Rotational Shifts

Working Days: 6 days with 1 day off

Minimum requirements include a Laptop/Desktop with Windows 11 and a Wi-Fi/Broadband connection of at least 40MBPS speed.

Qualification: Graduate or Undergraduate students can apply.

Mandatory languages for communication: English, Hindi, Malayalam, and Kannada.

Additional optional languages: Tamil and Telugu.

Salary: As per company standards.

About the Company:

TechPerspect Software Private Limited, based in Noida, Delhi NCR, specializes in IT and eMobility solutions, including IoT-based eMobility platforms like ElectreeFi, primarily serving the EV industry in India.

Process Type: Domestic

About the Role:

The primary responsibility is to effectively resolve customer queries or complaints, ensuring high customer satisfaction and minimal handling time.

Role Proficiencies:

• Excellent written and oral communication skills
• Service-oriented mindset
• Enthusiastic, self-motivated, and adaptable to a dynamic environment
• Good comprehension skills
• Team player with a positive attitude

Job Responsibilities:

• Respond to customer queries via calls and email, following standard operating procedures
• Take ownership of customer issues, defining success plans and ensuring clear communication
• Serve as the first point of contact for escalations
• Support customers through various communication channels
• Understand and resolve customer issues effectively
• Escalate unresolved issues appropriately
• Prioritize and manage service requests and incidents
• Provide troubleshooting support and relevant information
• Identify opportunities for process improvements
• Document and improve technical support processes
• Be flexible to provide emergency support when needed