Customer Support Representative

Saela; Orem (UT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Voluntary benefits

401(k) with match

Employee stock purchase program

Sales incentives

Job summary

Saela, a Utah-based pest control company, is hiring a Customer Support specialist to assist our pest control customers from the Orem office. You will resolve inquiries, schedule services, and build relationships while coordinating with other departments to deliver exceptional service.

You will need strong communication, a customer-first mindset, and the ability to thrive in a fast-paced environment. The role offers base pay with potential commission upside and full benefits.

Qualifications

• One or more years of customer service experience in an in-house/call center environment.
• Strong verbal communication skills.
• Proficient computer/typing skills.
• Positive attitude and persistent work ethic.

Responsibilities

• Take inbound and outbound calls to assist customers with their accounts and services.
• Actively listen and provide world-class customer advocacy in every interaction.
• Leave detailed notes about all interactions to help future calls.
• Collaborate with team members and other departments to address customer concerns.

Skills

Customer service experience

Verbal communication

Computer/typing skills

Positive attitude

Job description

In a Customer Support position, you will be providing support to our pest control customers. You will work with customers to resolve any of their pest concerns, build relationships, schedule and reschedule services, and answer questions. You will communicate and collaborate with other departments to help best assist our customers.

Responsibilities

What You'll Do:

You will be taking inbound and outbound calls with our current customer base to assist with any inquiries they have about their accounts, their services, and any other questions or concerns they have. You will actively listen to customers and provide world-class level customer advocacy in every interaction. You will leave detailed notes about all interactions with customers to better help future customer calls. You will communicate and collaborate with team members, leadership, and other departments to best help address customer concerns. We are looking for someone comfortable talking to people, so if you have experience working with customers whether it has been in a call center setting, retail, food, etc., we strongly encourage you to apply!

We Offer:

• Base pay between $16 to $19 per hour
• Opportunity to increase sales commission percentage throughout the year
• Health, dental, vision, life insurance, and other voluntary benefits are available
• 401(K) with company match and a generous employee stock purchase program
• Sales incentives, such as swag, clothing, electronics, gift cards, and company-paid vacations!

Why Saela?

Saela is a Utah-based and Colorado-grown company that excels in pest control service and creating a happier tomorrow for all our customers. We pride ourselves on our love-based culture, mentorship, growth mindset, and sustainability; creating long-term opportunities for employees and customers is the foundation of our ethos. Saela is looking to continue growing and expanding our team while creating long-term opportunities for growth and advancement. Saela strongly believes in promoting from within and mentoring all employees to help them reach their career goals. We provide individualized training and 1:1s with department leaders to best help employees continue growing in their role and provide them with opportunities for future advancements. Saela is a QualityPro-accredited pest control company and an Equal Opportunity Employer. We look forward to meeting with you!

Qualifications

Minimum Requirements:

• One of more years of customer service experience in an in-house/call center type environment.
• Strong verbal communication skills.
• Proficient computer/typing skills.
• Positive attitude and persistent work ethic.

Preferred Qualifications:

• Experience in the commercial realm and working with other businesses.
• Pest control knowledge and experience using FieldRoutes.

Physical Demands / Working Environment:

• This is an in-office position and requires working from our Orem, UT corporate office.

Saela is a QualityPro accredited pest control company and an Equal Opportunity Employer