Customer Support Representative

Adcolor Inc; Lexington (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Adcolor Inc. is a leading large format printer seeking a Customer Service & Project Coordinator to support quote-to-order workflows in a busy print facility.

You will manage quotes, approve orders, send proofs, coordinate installation and shipping, and maintain product knowledge to serve clients with urgency and accuracy. The role blends office work with exposure to production areas, requiring attention to detail and strong communication in a fast-paced environment.

Qualifications

• 1-3 years of customer service experience, including managing projects.
• Proven record of attention to detail, efficient communication and organizational skills and problem solving.
• Proficient in the Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook
• Experience working in an ordering or project tracking software

Responsibilities

• Process quote requests sent from sales team
• Transition quote to an order in our system upon customer approval
• Responsible for sending art proofs to the customer for approval and notifying customer when the order is completed
• Manage jobs and projects from start to finish - checking in on progress
• Track projects and assist with any additional tasks around installation or shipping
• Maintain a strong education around our products, materials, and service offerings - this is key to success in this role
• Maintain knowledge of the industries we serve and order history
• Ability to communicate with the customer professionally with a sense of urgency and keeping them updated on the order

Skills

Customer service

Project coordination

Attention to detail

Communication

Organizational skills

Problem solving

Tools

Word

Excel

PowerPoint

Outlook

Job description

Adcolor Inc. is an industry leader in large format printing, specializing in durable, color-accurate print materials for a wide range of applications. The company offers extensive experience across many categories, including banners, signage, vehicle and fleet graphics, tradeshow displays, wall and floor graphics, décor graphics, and point-of-purchase materials. Adcolor is certified by IDEAlliance as a G7 Master Printer, demonstrating a high level of color process control throughout its production facility.

Role Functions

• Process quote requests sent from sales team
• Transition quote to an order in our system upon customer approval
• Responsible for sending art proofs to the customer for approval and notifying customer when the order is completed
• Manage jobs and projects from start to finish - checking in on progress
• Track projects and assist with any additional tasks around installation or shipping
• Maintain a strong education around our products, materials, and service offerings - this is key to success in this role
• Maintain knowledge of the industries we serve and order history
• Ability to communicate with the customer professionally with a sense of urgency and keeping them updated on the order

Qualifications

• 1-3 years of customer service experience including managing projects, preferably in the graphics space
• Proven record of attention to detail, efficient communication and organizational skills and problem solving.
• Proficient in the Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook
• Experience working in an ordering or project tracking software

This position is primarily performed in a professional office setting located within an active print production facility. The employee will have regular exposure to production areas where printing, finishing, cutting, laminating, packaging, and other manufacturing activities occur. The work environment may include moderate to elevated noise levels, moving equipment and machinery, printing materials, inks, adhesives, and other production-related materials. The role may require occasional movement between office, production, warehouse, and shipping areas.

Adcolor is an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, business needs, and other lawful considerations without unlawful discrimination on the basis of any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation

Adcolor provides reasonable accommodations to qualified applicants and employees with disabilities as required by applicable law. Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants requiring a reasonable accommodation during the application or hiring process may contact operations.