Customer Support Representative

Culligan 331TX; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation, paid time off

Health insurance

Job summary

Culligan Water is seeking a Customer Service Representative in Irving, TX to discuss orders, resolve problems, and meet related needs. The role requires detail orientation, organization, and strong interpersonal skills.

The position focuses on extensive problem-solving, order processing, and proactive customer support, with coordination across service and operations teams to schedule, upsell maintenance plans, and resolve issues.

Qualifications

• Minimum of two years of customer service experience.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for purposes of scheduling additional services or offering maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Time management

Microsoft Office

Communication

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation, paid time off

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation, paid time off

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.