Customer Support Representative

Culligan; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation, paid time off

Health insurance

Job summary

Culligan Water is seeking a Customer Service Representative to engage with customers, discuss orders, resolve issues, and support related needs. The ideal candidate is detail-oriented, organized, and possesses strong interpersonal and communication skills.

Responsibilities include order processing, account management, proactive sales support, scheduling service and delivery, and coordination with the operations team. Strong MS Office skills and excellent communication are essential.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service experience.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and process orders.
• Develop relationships to provide proactive sales support.
• Schedule service and delivery orders.
• Coordinate with service/operations teams.
• Notify customers about additional services or maintenance plans.
• Escalate unresolved grievances to designated departments.

Skills

Time management

Project management

MS Office

Written & verbal communication

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation, paid time off

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation, paid time off

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.