Customer Support Representative

CornerStone Staffing; Cary (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

CornerStone Staffing in Cary, NC is seeking a Customer Support Representative to assist patients through the prescription refill process. This onsite role emphasizes accuracy, empathy, and timely communication across patients, providers, and internal teams.

Responsibilities include handling calls about refills and deliveries, updating records, processing claims, verifying insurance, and routing clinical questions to pharmacists or nurses.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service call center experience.
• Must have PBTC or NC State Pharmacy Technician License.
• Strong communication, organization and customer service skills.
• Empathy and professionalism in interactions.

Responsibilities

• Handle inbound and outbound calls related to prescription refills, deliveries, payments, and inquiries.
• Coordinate refill deliveries, update patient records, process medical claims, and maintain accurate account documentation.
• Verify insurance information, provide prescription status updates, and route clinical concerns to pharmacists or nurses.
• Process payments, provide invoice copies upon request, and document customer interactions across multiple systems.
• Identify and report adverse events and product complaints according to established procedures.

Skills

Customer service

Call center experience

Communication

Empathy

Organization

Education

High School Diploma or GED

Associate degree preferred

Tools

CRM and management information systems

Microsoft Office applications

Call center and telephony systems

Medical claims processing systems

Electronic customer record documentation platforms

Job description

Customer Support Representative

Location:

Cary, NC 27513 | Onsite

COMPENSATION & SCHEDULE

• Pay: $22.00 per hour
• Training Schedule: Monday–Friday, 9:00 AM–6:00 PM (Onsite)
• Permanent Schedule: Monday–Friday, 11:30 AM–8:00 PM
• Possible rotating Saturday once per month with a weekday off
• Employment Type: Temp-to-Hire

ROLE IMPACT

Support patients throughout the prescription refill process while helping ensure timely access to specialty medications. This role serves as a key connection between patients, providers, and internal teams by delivering exceptional customer service, maintaining accurate records, and resolving non-clinical issues. Success is measured by customer satisfaction, accuracy, responsiveness, and adherence to operational procedures.

Key Responsibilities

• Handle inbound and outbound calls related to prescription refills, medication deliveries, payment arrangements, and customer inquiries
• Coordinate refill deliveries, update patient records, process medical claims, and maintain accurate account documentation
• Verify insurance information, provide prescription status updates, and route clinical concerns to pharmacists or nurses
• Process payments, provide invoice copies upon request, and document customer interactions across multiple systems
• Identify and report adverse events and product complaints according to established procedures

Minimum Qualifications

• High School Diploma or GED required
• Minimum 1 year of customer service call centerexperience
• Must have a PBTC or NC State Pharmacy Technician License
• Strong communication, organization, and customer service skills with the ability to demonstrate empathy and professionalism

Core Tools & Systems

• Customer Relationship Management (CRM) and management information systems
• Microsoft Office applications
• Call center and telephony systems
• Medical claims processing systems
• Electronic customer record documentation platforms

PREFERRED SKILLS

• Associate degree preferred
• Medical office, pharmacy, medical claims, or healthcare support experience preferred
• Knowledge of medical terminology and strong attention to detail

LEGAL NOTICE

• Pre-employment requirements include an in-person interview, background check (criminal record, education, and employment verification), drug screen, clerical testing, and successful completion of all hiring requirements.

CornerStone Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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