Customer Support Representative

ARDEX Americas; Aliquippa (Beaver County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

11 Paid Holidays

Paid Parental Leave

401(k) with Company Match

Medical, Dental, and Vision Insurance

Disability Insurance

Wellness Programs (Telehealth) and EAP

Tuition Assistance

Discounted Gym Memberships

Pet Insurance (optional)

Job summary

ARDEX Americas is seeking a dedicated Customer Support Representative to join our team at the Center Township headquarters. You will handle inquiries, process orders, and collaborate with Sales, Operations, Logistics, and Finance to ensure smooth customer experiences.

This role offers a path to broader careers in sales, logistics, operations, and finance alongside a comprehensive benefits package and a supportive, growth-focused environment.

Qualifications

• Some experience in a customer service-based position.
• Positive, can-do attitude and problem-solving mindset.
• Computer skills including Microsoft Office and email.
• Eager to learn and grow in a professional office environment.
• Excellent attention to detail and ownership of work.
• Reliable with a strong work ethic.
• Desire a long-term career path in sales, logistics, operations, or finance.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with our customers across the U.S., Canada, and Latin America.

Skills

Customer service

Problem solving

MS Office

Email

Attention to detail

Reliability

Career growth

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Job Location

• Center Township, PA, PA
  Pittsburgh, Moon, Robinson, Coraopolis, Beaver Falls, Beaver, Rochester, East Liverpool OH, Weirton WV

ARDEX Americas (www.ArdexAmericas.com), part of the global ARDEXGroup, has been setting the standard in high-performance buildingsolutions for more than 75 years. You’ll find ARDEX products in theconstruction of PPG Paints Area, Pittsburgh International Airport,the Google offices in Bakery Square, and the UPMC Medical Tower, Oakland.

We are seeking aCUSTOMER SUPPORTREPRESENTATIVE to join our team at our corporateheadquarters located at 400 Ardex Park Drive, Center Township, PA 15001.

What You'll Do

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with our customers across the U.S.,Canada, and Latin America

Experience and Skills:

What You'll Bring

• Some experience within a customer service-based position
• Have a positive, can-do attitude and a problem-solving mindset.
• Computer skills — Microsoft Office, email, and general tech skills
• Are eager to learn and grow in a professional office environment.
• Excellent attention to detail, and take ownership of your work.
• Reliable with an excellent worth ethic
• Want a career path, not just a job — this role can open doorsinto sales, logistics, operations, and finance.

Requirements

• Minimum completed High School Diploma
• Must reside in a commutable distance to office location (notaccessible via public transportation)
• GenerousPaid Time Off (PTO)and11Paid Holidays
• Paid Parental Leaveto support growing families
• 401(k) with Company Matchto help you save for retirement
• Medical, Dental, and Vision Insurance(effectivethe1st of the month after hire)
• Company-paidDisability, Life, and AD&D Insuranceand Travel Assistance
• Wellness Programs,includingTelehealthand anEmployeeAssistance Program (EAP)
• Tuition Assistancefor associate and bachelor’s degrees
• Discounted Gym Membershipsto support yourfitness goals.
• Optional coverage forPet Insurance, Group Accident,ID Theft, Legal Insurance, and more!
• Scenic corporate offices with free parking and woodlandwalking trails!

Be part of the team that’sBuilding Tomorrow

ARDEX is an equal opportunity employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or veteran status.