Customer Support / Operations - Metal Fabrication

New Castle Building Products; Bensalem Township (Bucks County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/Life Insurance

401(k) with employer match

Paid vacation and holidays

Performance reviews for advancement

Job summary

New Castle Metal in Bensalem, PA is seeking a dynamic Customer Support / Operations professional to anchor our branch. You will manage counter sales, coordinate production for our two machine operators, and oversee inventory and equipment upkeep.

The role sits at the intersection of customer-facing sales and back-end operations, requiring proactive workflow optimization in a small-team environment with opportunities for career growth.

Qualifications

• Experience in customer service/sales and logistics, manufacturing, or distribution operations.
• Comfortable with ERP systems to manage orders and inventory.
• Experience with CMMS platforms.
• Strong time-management abilities with the ability to manage competing priorities.
• Clear, professional verbal and written communication skills to collaborate with shop operators, customers, and management.

Responsibilities

• Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
• Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently.
• Manage and optimize the daily production workflow for the branch's two machine operators.
• Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output.
• Conduct regular cycle counts and reconcile inventory data within the system.
• Coordinate with procurement or main hubs to order replenishment stock before shortages occur.
• Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours.
• Ensure all equipment issues are documented and resolved quickly to minimize operational downtime.

Skills

Customer service

Sales

Logistics

Manufacturing

Tools

ERP systems

CMMS platforms

DMSI Agility

Job description

New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.

Job Summary

New Castle Metal is seeking a dynamic, highly organized Customer Support / Operations - Metal Fabrication to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep.

Responsibilities

• Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
• Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently.
• Manage and optimize the daily production workflow for the branch's two machine operators.
• Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output.
• Conduct regular cycle counts and reconcile inventory data within the system.
• Coordinate with procurement or main hubs to order replenishment stock before shortages occur.
• Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours.
• Ensure all equipment issues are documented and resolved quickly to minimize operational downtime.

Requirements

• Experience in customer service/sales and logistics, manufacturing, or distribution operations. Experience in the building materials or sheet metal industry is a major plus.
• Comfortability with ERP systems to manage orders and inventory (experience with DMSI Agility a plus).Experience with CMMS platforms is a plus.
• Exceptional time-management abilities with a proven track record of managing competing priorities
• Clear, professional verbal and written communication skills to effectively collaborate with shop operators, customers, and management.
• A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.

Benefits

• Competitive Pay
• Benefits: Medical / Dental / Vision / Life Insurance
• 401(k) with discretionary employer match
• Paid vacation and Holidays
• Yearly reviews with opportunities to advance your career based on performance
• A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.