Customer Support Manager — Neonatal Care Impact

International Biomedical; Austin (TX); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Full benefits package (health, dental, 401(k))

Training and ongoing professional development

Opportunity to support meaningful neonatal care products

Résumé du poste

A healthcare technology company based in Austin, Texas, is seeking a Customer Support Manager to oversee the customer support team at their headquarters. The ideal candidate will manage customer inquiries, ensure effective resolution of issues, and enhance overall customer satisfaction. This role requires a Bachelor's degree and experience in customer support management. The company offers a full benefits package and opportunities for professional development in a meaningful area of neonatal care.

Qualifications

• 1–2 years of experience in customer support or customer service management.
• Ability to work full-time on-site at our Austin, TX office.
• Strong capability to manage stress and resolve conflicts.

Responsabilités

• Lead and support the customer support team in daily operations.
• Manage customer inquiries regarding orders and services.
• Collaborate with internal teams to enhance customer satisfaction.

Connaissances

Strong communication

Problem-solving

Organizational skills

Advanced Excel knowledge

Attention to detail

Ability to multitask

Formation

Bachelor’s Degree (Business, Communications, Healthcare Administration)

Outils

CRM systems

Microsoft Office Suite

Description du poste

A healthcare technology company based in Austin, Texas, is seeking a Customer Support Manager to oversee the customer support team at their headquarters. The ideal candidate will manage customer inquiries, ensure effective resolution of issues, and enhance overall customer satisfaction. This role requires a Bachelor's degree and experience in customer support management. The company offers a full benefits package and opportunities for professional development in a meaningful area of neonatal care.