Customer Support Manager - Community Impact Leader

Ywca-El-Paso-Del-Norte; El Paso (TX); Presencial; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

YWCA Membership and program discounts

Medical, Dental and Vision

Basic Life Insurance and Retirement

Descripción de la vacante

YWCA El Paso del Norte Region is seeking a dedicated Customer Support Manager to lead locations in El Paso, TX. You will oversee staff, ensure high-quality service to parents and providers, and drive performance through data-driven oversight and compliant operations.

The role emphasizes supervisory responsibilities, collaboration with program partners, and maintaining strong customer service standards in a grant-funded environment.

Formación

• Bachelor’s degree required; preferred in human services field.
• Two years of progressively responsible experience in human services.
• Prior supervisory or lead experience required.
• Excellent verbal and written communication skills; public speaking ability.
• Ability to work under pressure and manage multiple priorities.
• Strong organizational skills and independent work ethic.

Responsabilidades

• Oversee the customer support center staff at one or more locations to ensure service quality.
• Hire, supervise, train, counsel, evaluate, and terminate staff as needed.
• Ensure high-quality service to parents and providers; troubleshoot and resolve issues.
• Monitor staff performance, call volume, and metrics to meet program expectations.
• Maintain records and support reporting and compliance efforts.

Conocimientos

Bilingual English/Spanish

Supervisory experience

Customer service excellence

Educación

Bachelor’s degree in human services-related field

Herramientas

MS Office

Descripción del empleo

YWCA El Paso del Norte Region is seeking a dedicated Customer Support Manager to lead locations in El Paso, TX. You will oversee staff, ensure high-quality service to parents and providers, and drive performance through data-driven oversight and compliant operations.

The role emphasizes supervisory responsibilities, collaboration with program partners, and maintaining strong customer service standards in a grant-funded environment.