Customer Support Intern

Cydian Group; Jacksonville (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Cydian Group in Jacksonville, FL is offering a part-time Customer Support Intern role on-site. You will assist in responding to inquiries, document issues, and provide timely information to support client satisfaction.

The position involves troubleshooting basic issues, escalating complex problems, and maintaining clear records. Collaborate with cybersecurity and IT teams to understand services, follow procedures, and contribute to a consistent, professional customer experience.

Qualifications

• Customer-focused approach to inquiries and issues.
• Strong interpersonal communication with clients and internal teams.
• Foundational technical support knowledge and willingness to learn cybersecurity topics.
• Analytical skills for identifying issues and supporting resolution.
• Clear written and verbal English communication.
• Ability to work on-site in Jacksonville, FL and manage part-time hours.

Responsibilities

• Respond to customer inquiries and document issues.
• Provide timely, accurate information to support client satisfaction.
• Troubleshoot basic technical issues and escalate complex problems.
• Maintain clear records in support systems.
• Collaborate with cybersecurity/IT teams to understand services.
• Follow established procedures to ensure a professional customer experience.

Skills

Customer focus

Interpersonal skills

Technical support basics

Analytical thinking

English communication

On-site Jacksonville presence

Education

IT/cybersecurity/business studies (or similar)

Tools

CRM tools

Ticketing systems

Job description

Company Description

Cydian Group is a cybersecurity-focused IT partner that helps regulated industries protect their operations, data, and profitability. Founded in 2010, the company combines deep technical expertise with business strategy to serve legal firms, insurance agencies, medical practices, manufacturing companies, nonprofits, and other compliance-driven organizations. Cydian Group delivers proactive, business-first technology solutions, including cybersecurity strategy, risk assessments, cloud services, VOIP, and physical security. Led by Florida native Earl Kelly, the team emphasizes long-term relationships, measurable results, and educational outreach to keep clients CyberStrong. The company’s mission is to provide comprehensive technology, cybersecurity, and communications solutions that give clients peace of mind to focus on their goals.

Role Description

The Customer Support Intern is a part-time, on-site role located in Jacksonville, FL. This intern will assist in responding to customer inquiries, documenting issues, and providing timely, accurate information to support client satisfaction. Day-to-day responsibilities include troubleshooting basic technical issues, escalating complex problems to senior team members, and maintaining clear records in support systems. The role also involves collaborating with the cybersecurity and IT teams to understand services, following established procedures, and contributing to a consistent, professional customer experience.

Qualifications

• Customer-focused skills, including Customer Support and Customer Satisfaction abilities.
• Strong Interpersonal Skills for effective communication with clients and internal teams.
• Foundational Technical Support skills and interest in learning cybersecurity and IT concepts.
• Analytical Skills for identifying issues, interpreting information, and assisting in problem resolution.
• Ability to work on-site in Jacksonville, FL and manage part-time hours reliably.
• Clear written and verbal communication skills in English.
• Basic proficiency with computers, office software, and ticketing or CRM tools is beneficial.
• Current enrollment in or completion of studies in IT, cybersecurity, business, or related fields is a plus, but not required.