Customer Support Executive

Creative Force; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fast-growing scale-up environment

Flat organizational structure

Work-life balance

Opportunities for growth

Company trips and events

Job summary

Creative Force is hiring a Customer Support Executive in the United States to engage directly with customers through live chat and email. You will troubleshoot issues, manage multiple conversations, and document sessions while collaborating with internal teams. Ideal candidates excel in written communication, possess strong problem-solving skills, and are comfortable working in a team across different time zones. The role offers a flat organizational structure and emphasizes work-life balance with opportunities for personal and professional development.

Qualifications

• Must be based in the United States and available to work between 11:00 am and 8:00 pm PDT.
• Clear, concise, and empathetic communication in chat.
• Ability to manage multiple conversations without compromising quality.

Responsibilities

• Respond to customer inquiries via live chat and email with effective solutions.
• Diagnose and resolve technical issues with actionable steps.
• Document sessions and share feedback to improve the product.

Skills

Excellent written communication skills

Structured problem-solving ability

Customer-focused relationship-building skills

Comfortable collaborating across teams

Job description

What is the Role?

At Creative Force, the Support team works directly with customers every day, solving problems and uncovering insights that shape our product. As a Customer Support Executive, you will be the first line of contact for customers, primarily through live chat (with additional support via email). You will troubleshoot issues in real time, help customers get unstuck quickly and confidently, and collaborate closely with Product, Engineering, Customer Success, and Technical Success to ensure customers achieve their desired outcomes.

Key Responsibilities

• Respond to customer inquiries via live chat and email, delivering fast, friendly, and effective solutions.
• Diagnose and resolve technical issues, providing clear, actionable steps.
• Manage multiple conversations simultaneously without compromising quality.
• Act as a liaison between customers and internal teams, escalating complex issues and following up on progress.
• Document troubleshooting sessions, create Help Center articles, and share feedback that improves the product.

Important Requirements

• Based in the United States and available to work between 11:00 am and 8:00 pm PDT.
• Excellent written communication skills; must be clear, concise, and empathetic in chat.
• Structured problem‑solving ability with a calm, methodical approach.
• Customer‑mindful with strong relationship‑building skills.
• Comfortable collaborating across distributed teams and time zones.

What we offer you

• A fast‑growing, exciting scale‑up environment with international Employer Awards.
• A flat and transparent organizational structure with no bureaucratic red tape.
• True work‑life balance, prioritizing personal and professional fulfillment.
• Opportunities to grow and develop skills within a new and expanding team.
• A vibrant culture centered on working better together.
• Company trips and events.

How to apply

Optionally submit a resume, though it is not required. We prefer a video telling us a bit about yourself – you can include a link to the video in the application form.