Customer Support Executive

Teleperformance (TP); United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic team as Customer Care Executives. This role involves providing exceptional customer service through inbound and outbound calls, resolving customer inquiries, and maintaining accurate records of interactions. With a focus on customer satisfaction, you will collaborate with team members to achieve goals in a fast-paced environment. If you are passionate about helping others and thrive in a customer-centric role, this is the perfect opportunity for you to grow and make a difference.

Qualifications

• Minimum 6 months experience in a domestic premium contact center.
• Fluency in English and Kannada is required.

Responsibilities

• Handle customer inquiries and resolve issues via calls.
• Provide product/service information to customers.

Skills

Customer Service

Fluent in English

Fluent in Kannada

Problem Solving

Education

Graduate

Undergraduate

Tools

Windows 10

USB Headset

Webcam

Broadband/Wifi

Job description

Greetings Everyone!

Join Our Team!

Teleperformance welcomes you to be a part of our dynamic team!

Job Role: Customer Care Executive (Permanent Work From Home)

Job Type: Full-time

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound and outbound calls and handle escalation cases.

Responsibilities:

- Handling customer inquiries and resolving issues via call.

- Providing product/service information to customers.

- Meeting and exceeding customer satisfaction targets.

- Maintaining accurate records of customer interactions.

- Collaborating with team members to achieve team goals.

Requirements:

- Both Graduate and Undergraduate can apply.

- Should be able to fluently speak and write in English and Kannada.

- Should having minimum 6 months experience in a domestic premium contact center as a customer service executive.

- System requirement

• Windows 10 and above
• Ram 8 GB and above
• Processor i5 and above
• Webcam
• USB Headset
• Wifi/Broadband
• Power backup

Shifts:

Rotational shift including night shift

Any 9 hour during 24x7

6 working days with 1 rotational week off


Salary :

CTC 21K

In hand 16k

Interview Rounds

1) HR round

2) System Verification

3) Documents verification

Contact:

If you are interested kindly mail your CV at [e-mail]

Keep the subject line 'WORK FROM HOME'.

We look forward to welcoming you!!